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Mouse pad issue in Acer Predator Helios 300 laptop

RitikPaulSARitikPaulSA Posts: 1Member Newbie
There's been an issue in the mouse pad, since I've bought my Acer Predator Helios 300 laptop, sometimes it's mouse pad stops working and after several restarts sometimes it starts working but most of the time I've to connect an external mouse to use the laptop. Even after the technician from acer came and tried to resolve the issue the problem remained there. How can i resolve this issue, shall i register another complaint? As this is a great inconvenience for me.

FAQ & Answers

  • XdxDXdxD Posts: 725Member Seasoned Specialist
    There's been an issue in the mouse pad, since I've bought my Acer Predator Helios 300 laptop, sometimes it's mouse pad stops working and after several restarts sometimes it starts working but most of the time I've to connect an external mouse to use the laptop. Even after the technician from acer came and tried to resolve the issue the problem remained there. How can i resolve this issue, shall i register another complaint? As this is a great inconvenience for me.
    Check in BIOS if Touchpad is in Basic or Advanced mode. Also check in Device manager if your touchpad driver is faulty or not. 
    Trying to do my best here - Your happy Predator owner =)!
  • xapimxapim Posts: 2,775ACE Pathfinder
    edited September 12
    RitikPaulSA if the issue has been since you bought it (out of the box) as you had stated it and the acer service center couldnt sort it out its either just a software issue (probably a stock recover clean install would fix it) or the worst case faulty hardware which has to be replaced


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


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