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Helios 500 bricked after windows 10 upgrade.

Brille78Brille78 Posts: 4Member New User
Hi.

I have a Predator 500 model nr PH517-51-93WV, today I upgraded win 10 from 1803 to 1903 (i think it was 1903, but not sure), when the windows upgrade was done, and it wanted to restart,  i restarted the computer, right after it said "important system upgrade" under the predator logo screen, and after it had shut itself off, it was dead, no matter how long I leave it on.

Anyone with an idea to get it back to life?

FAQ & Answers

  • TECH_MANTECH_MAN Posts: 280Member Practitioner
    Hi Brille78
    Step 1. Hold the power button to shut down and Hold Alt key & tap F10 until you see the Recovery screen.

    Step 2. Click the buttons See advanced repair options > Troubleshoot > Advanced options > Windows Startup Settings > Restart.

    Step 3. Press F5 to Enter Safe Mode with Networking.

    enter-safe-mode-fix-black-screen-windows-10

    Step 4. Use Windows shortcut keys Win + R to launch Run.

    Step 5. Type into msconfig and hit the Enter.

    Step 6. Choose Selective startup and uncheck Load startup items.

    safe-mode-clean-boot-black-screen-windows-10png

    Step 7. Go to the Services tab and check Hide all Microsoft services.

    Step 8. Click the Disable all button.

    disable-all-services-windows-10-fall-creators-update

    Step 9. Go to the Startup tab and click Open Task Manager.

    Step 10. Disable the startups and reboot.

     Remove the Software or Programs Installed Recently

    Uninstall Uxstyle on Your Windows 10 Creators Update Computer

    "Hit Accept if its Helpful" 
    Hit 'Like' if you find the answer helpful!
    Click on 'Yes' if the comment answers your question!
  • The Windows update up-to-date this driver firmware? 
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
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  • Brille78Brille78 Posts: 4Member New User
    TECH_MAN said:
    Hi Brille78
    Step 1. Hold the power button to shut down and Hold Alt key & tap F10 until you see the Recovery screen.

    Step 2. Click the buttons See advanced repair options > Troubleshoot > Advanced options > Windows Startup Settings > Restart.


    Ok, and how would you do that, when the computer is bricked? It doesn´t even show the predator logo on startup...
  • Can you tell if windows update has updated the firmware driver in conjunction with other updates? Also, have you tried resetting the lithium battery? Have you checked if the image is displayed on an external monitor?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapimxapim Posts: 2,775ACE Pathfinder
    edited September 12
    Brille78 Im pretty sure the problem was probably windows updated the bios via windows updates and didnt flashed it properly on reboot by bricking it in my personal view bios updates should never had been taken by microsoft windows updates there are so many machines bricked because of this issue, this is one of the main reasons why i will not move from 1809 and will never enable windows updates again  probably only a bios recovery flash could fix it 

    The bios should always be updated manually by the user (at his own risk) not without his consent as Ms does now

    Probably your only flash recovery option would be this method:





    Brille78 Also was there any special reason for you to had updated to 1903 were you having issues if not i dont see the need to update anything if everything is working fine anyway its just an advice anyone should interpreter it as they wish


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Brille78Brille78 Posts: 4Member New User
    I agree a 100% that BIOS should NEVER be updated by MS, it should only be updated by a user with a USB stick and uefi, and yes it appears it was windows that updated my bios (i got a green bar under the predator logo on startup saying "wait while an important update is installed" (or something similar), i hae tried the bios bat reset, and i cant use my USB ports (not even a external keyboard lights up), and that makes the recovery bios procedure pretty hard....

    Ps support for 1803 is soon stopping, that´s why i upgraded to 1903, had i known it would auto upgrade my bios, i would ever have installed it.
  • xapimxapim Posts: 2,775ACE Pathfinder
    edited September 12
    Brille78 well if you cant recover/flash the bios yourself you will have to send it to acer to get it fixed if still on warranty if out of warranty they would probably charge you for it because you are completely stuck now without a working bios theres nothing you can do


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • XdxDXdxD Posts: 725Member Seasoned Specialist
    I did update my BIOS through Device Manager once but that occured on the same Windows 10 build. I think your newer BIOS was meant for some compatibility, like everyone says to keep BIOS updated before installing new builds. Still, did you upgrade using Windows Update?
    Trying to do my best here - Your happy Predator owner =)!
  • @Brille78 ;If you still have a green bar, it means that windows update has updated the uefi firmware through the firmware driver! Also, does the green uefi-bios update bar still appear even after the notebook is restarted?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
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