Acer Swift 5 - My speakers suddenly makes crackling sounds. Brand new computer.

Eirinj

Most of the time, the speakers on my computer work just fine. But then all of a sudden they will start making crackling sounds out of nowhere while playing audio. Or if the computer has gone to sleep and then I start working on it again, sometimes the sound will be completely turned off and I have to restart the computer and they'll work fine again. What's going on and what can I do to fix this?

My computer is less than two months old.

TECH_MAN

Hi Eirinj

1. Change Sound Format 

The sound format on your PC could be the cause. To change it: 

1) Right-click the sound icon at the bottom right corner of your desktop and select Playback devices.  

2) Highlight your default audio device, which should have a green tick on its icon, then click Properties. 

3) Go to the Advanced tab. Select from the drop-down box 16 bit, 44100 Hz (CD Quality). Then click Apply and OK to save the change. 

3. Disable Sound Enhancement

Some sound drivers use enhancements to improve sound quality on your PC. But if enhancements aren’t working well, crackling sound issue could occur. To disable it: 

1) Right-click the sound icon at the bottom right corner of your desktop and select Playback devices.  

2) Highlight your default audio device, which should have a green tick on its icon, then click Properties. 

3) Go to Enhancements tab. Check the box for Disable all enhancements. Then click Apply and OK to save the change. 

Note that this option is not a universal one, since not all software drivers include such a function. You may also see a similar tab named Sound Blaster and similar effects. Or you may not see the option the disable enhancements at all. 

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4. Change Power Settings

1) On your keyboard, press Windows logo key and then type control in the search box. Select Control Panel from the list. 

2) View by Large icons and then select Power Options. 

3) Select Change plan settings of whichever plan that you’re using now. 

4) Now click Change advanced power settings. 

5) Locate and click the + button to expand Processor power management. Then expand Minimum processor state as well. Change the Setting (%) to 100. Then click Apply and OK to save the change. 

"Hit Accept if its Helpful"

MartinJohn00001

@Eirinj

Hi, sorry to hear it. Kindly try power drain by following the below steps.

Power Drain

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1)Unplug the AC power adapter.

2)Press and hold the Power button down until the unit goes off. 

3)Search for a pinhole that has a battery symbol next to it on the backside of your laptop, insert a small paperclip in the battery reset pinhole, press and hold it down for 25 seconds. Then release the paperclip and try to turn on the unit and check.

If this does not work try to re-install the  drivers of the unit and check by following the below steps.

Try uninstalling and re-installing the speaker drivers of the unit, follow the steps below:

1) In the search box on the taskbar, enter device manager, then select Device Manager.

2) Right-click (or press and hold) the sound driver of the device, and select Uninstall.

3) Restart your PC.

4) Windows will attempt to reinstall the driver. try this and check.