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Bought Nitro 5 New, Got it Refurbished.

RapidBeefRapidBeef Posts: 4Member New User
August 19th 2019, I purchased the best device regarding specs I have ever owned, I was going to use it for school as most people who had it says that battery can last up to 8 hours. Bought it directly off of acer.ca (I'm Canadian). When I started school on September 4th I already noticed my battery lasted about 2 hours while doing practically nothing. I checked the serial number and went to repair my Acer. It said that my warranty was expired as it was purchased on December 10th 2018. This came as a surprise as I was their for the purchasing of the laptop. I am guessing Acer sent me a refurbished laptop which is NOT WORTH $1,500!! I feel scammed and am not having a good experience from Acer support as I'm just getting message instructions on how to send the laptop to Acer. I truly believe this is unfair and should be handled accordingly.

FAQ & Answers

  • RapidBeefRapidBeef Posts: 4Member New User
    edited September 2019
    I'm also slightly fed up with Acer so I was wondering if I am able to get a refund after purchasing it 19 days ago.
  • andylbandylb Posts: 2,967ACE Pathfinder
    RapidBeef said:
    August 19th 2019, I purchased the best device regarding specs I have ever owned, I was going to use it for school as most people who had it says that battery can last up to 8 hours. Bought it directly off of acer.ca (I'm Canadian). When I started school on September 4th I already noticed my battery lasted about 2 hours while doing practically nothing. I checked the serial number and went to repair my Acer. It said that my warranty was expired as it was purchased on December 10th 2018. This came as a surprise as I was their for the purchasing of the laptop. I am guessing Acer sent me a refurbished laptop which is NOT WORTH $1,500!! I feel scammed and am not having a good experience from Acer support as I'm just getting message instructions on how to send the laptop to Acer. I truly believe this is unfair and should be handled accordingly.

    This Forum is a community of users sharing our knowledge or lack of lol. Your question can only be answered by Acer directly

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • RapidBeefRapidBeef Posts: 4Member New User
    andylb said:
    RapidBeef said:
    August 19th 2019, I purchased the best device regarding specs I have ever owned, I was going to use it for school as most people who had it says that battery can last up to 8 hours. Bought it directly off of acer.ca (I'm Canadian). When I started school on September 4th I already noticed my battery lasted about 2 hours while doing practically nothing. I checked the serial number and went to repair my Acer. It said that my warranty was expired as it was purchased on December 10th 2018. This came as a surprise as I was their for the purchasing of the laptop. I am guessing Acer sent me a refurbished laptop which is NOT WORTH $1,500!! I feel scammed and am not having a good experience from Acer support as I'm just getting message instructions on how to send the laptop to Acer. I truly believe this is unfair and should be handled accordingly.

    This Forum is a community of users sharing our knowledge or lack of lol. Your question can only be answered by Acer directly
    andylb said:
    RapidBeef said:
    August 19th 2019, I purchased the best device regarding specs I have ever owned, I was going to use it for school as most people who had it says that battery can last up to 8 hours. Bought it directly off of acer.ca (I'm Canadian). When I started school on September 4th I already noticed my battery lasted about 2 hours while doing practically nothing. I checked the serial number and went to repair my Acer. It said that my warranty was expired as it was purchased on December 10th 2018. This came as a surprise as I was their for the purchasing of the laptop. I am guessing Acer sent me a refurbished laptop which is NOT WORTH $1,500!! I feel scammed and am not having a good experience from Acer support as I'm just getting message instructions on how to send the laptop to Acer. I truly believe this is unfair and should be handled accordingly.

    This Forum is a community of users sharing our knowledge or lack of lol. Your question can only be answered by Acer directly
    Fat oof
  • Acer-MannyAcer-Manny Posts: 2,805Acer Crew Acer Crew

    Hello RapidBeef,

     

    I'm sorry that you're having issues with your Acer Nitro laptop.  Can you please send me a private message with the serial number of your unit so I can look into this for you?

     

    Thanks in advance, 

    Acer-Manny


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