I've had this problem for over a year and made two posts about it; I've received a few answers and have tried everything to fix it but no luck.
Heres my description of the problem:
1) I can pair to a BT device fine.
2) I cannot connect to the device after pairing.
3) I am met with the error "That didn't work. Make sure your Bluetooth device is still discoverable, then try again."
4) This happens with every BT device: mice, speakers, keyboards, android phones, other laptops, etc.
Heres how the problem started:
1) I got my laptop from a family member that did not use it.
2) Used it for a few months (BT and everything working fine)
3) Installed Acer Care and updated all the drivers, OS, etc.
4) BT did not work.
5) Attempted to revert back to the old drivers but the Device Manager did not show any previous drivers (even though BT was definitely updated).
Here's what I've done to try and fix it:
1) Uninstalled my bluetooth driver and rebooted.
2) Uninstalled my BT driver and installed one (of the FOUR) listed in the drivers sections of my laptop from the Acer website then rebooted.
3) Did the previous step but with each of the other drivers listed on the Acer website.
4) Updated BIOS. Went to older versions of the BIOS. Went to newer versions of the BIOS.
5) Uninstalled my WLAN drivers and Rebooted.
6) Tried each of WLAN drivers located on the Acer website (just like the BT drivers).
7) Uninstalled all wireless drivers and disconnected the battery, wait for 30 mins, then reboot.
8) Verbally abusing the laptop hoping intimidation would work.
9) Restarted the bluetooth service and changed it from "Manual" to "Automatic" (tried connecting to BT speaker both ways multiple times).
10) Refreshed my PC through windows refresh tool.
11) Reinstalled windows 10 through.
12) Wiped the HD and reinstalled W10 through recovery USB.
I recorded my screen when trying to connect to a BT speaker; keep in mind this speaker was usable by my laptop before the BT went AWOL.
Here is the link to the screen capture of me trying to connect to the speaker:
https://youtu.be/xE7pbSlWdWI I'm sorry but the popup for selecting the BT device does not record. When I am moving the mouse around, in the beginning, I am highlighting the device "My Speaker", when I click it, then it says "Device Paired" and I click "ok". Then at 20 seconds in I refresh my BT list and try clicking my speaker to connect to it.
Every time I try and connect after pairing I get the Error "That didn't work. Make sure your Bluetooth device is still discoverable, then try again."
Anything that you can do to help is greatly appreciated.
