Acer Aspire A315-21G (A9-9420e with R5 integrated)

confusedconsumer
confusedconsumer Member Posts: 1 New User
edited September 2023 in 2019 Archives
Acer Aspire 3 A315-21G -91JL
AMD Dual Core Processor A9-9420e
AMD Radeon 520 with 2 GB Dedicated Vram

Can't get the software working at all on this one, I've now had this laptop for almost 2 months, and the past 2 months have been spent with neverending windows updates, incorrect and incompatible drivers, boot loops and so on. I have tried every method of getting the drivers on here (Clean-Install, DDU, Safe mode, 2 restarts each install/uninstall  with DDU, blah blah), I have now had to reinstall windows twice on a bookable USB as when DDU or Raedeon Settings through the control panel uninstalls the drivers I get a grey screen with no input and no vision beyond the BIOS.
I have tried; Clean Instal of windows, clean reccomended river installation, even Fresh Install of windows, Windows update, Clean uninstalls, resets, the driver acer supplies, the VGA driver doesnt seem to work either even with updates paused I dont know.
I've done this process so many times walked through every walkthrough I can find and I dont know what Im doing wrong someone please help and please make just a clear sstep = step process of how to do this, like when I first got the computer should I have let windows updae all the drivers for me? go to acer and then not use amds?!??! 

I know I'm probably overcomplicating this process but I;ve followed so many guides, so many restarts I need help.

Answers

  • JackE
    JackE ACE Posts: 45,195 Trailblazer
    If the hidden recovery partition is still intact (from all your 'clean' installs/uninstalls), try an ALT+F10 cold boot factory reset as shown in the video below. After trying this, make sure Control Panel's restore point app has system protection enabled so that when a Win10update messes things up again,  it can be reversed and temporarily blocked until a future update fixes the issue, The ALT+F10 key sequence must be initiated immediately after the machine is turned on before any logo screen appear. Jack E/NJ


    Jack E/NJ