Acer Swift 3 SF315-41 with Windows 10 bluetooth not working with headset.

ray_the_dj
ray_the_dj Member Posts: 10 New User
edited November 2023 in 2019 Archives
I have been trying for days to get sound to my bluetooth headset and soundbar.
The devices pair and connect, but no sound reaches them.
I have removed and reinstalled the drivers for bluetooth and sound numerous times, all to no avail.
I have turn of sound enhancements.
My phone works ok and I can send and receive files.
Please can someone help?


Answers

  • JackE
    JackE ACE Posts: 44,853 Trailblazer
    (1) Just in case the headset has the issue, what is your headset brand/model
    (2) And what is your Swift 3's full model number SF31x-xx?

    Jack E/NJ.

    Jack E/NJ

  • ray_the_dj
    ray_the_dj Member Posts: 10 New User
    I have two headsets and a soundbar none receive sound.
    Model is

    SF315-41


  • ray_the_dj
    ray_the_dj Member Posts: 10 New User
    I should add that all devices did work until a week ago.
    I have downloaded all latest Windows updates.
  • JackE
    JackE ACE Posts: 44,853 Trailblazer
    >>>I should add that all devices did work until a week ago.>>>>

    Open Control Panel. Search 'restore point'. Click 'create a restore point' in the left pane. Click 'system restore' button. Click 'next'. Look for an automatic 'restore point' with a date stamp on or about August 23rd.  Jack E/NJ

    Jack E/NJ

  • ray_the_dj
    ray_the_dj Member Posts: 10 New User
    Did a system restore. Still nothing reaching my headset or soundbar. Did troubleshoot bluetooth and it fix a problem that had the word 'radio' in it, but it did not fix problem. Now tried everything.
  • JackE
    JackE ACE Posts: 44,853 Trailblazer
    Then go back to an even earlier restore point date but a date that you're ***SURE*** the headsets were working. Jack E/NJ 

    Jack E/NJ

  • ray_the_dj
    ray_the_dj Member Posts: 10 New User
    System restore fails on all early restoration points.
    I have a feeling that a file is missing or corrupt in the bluetooth or sounds drivers, but I don't see a way of repairing the folders without doing a complete Windows re-install.
  • I suggest you try adding the bluetooth device here:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JackE
    JackE ACE Posts: 44,853 Trailblazer
    Well, try egydiocoelho  's  suggestion before trying an ALT+F10 cold boot reset or refresh from the hidden recovery partition. Jack E/NJ

    Jack E/NJ

  • ray_the_dj
    ray_the_dj Member Posts: 10 New User
    Tried everything, even reinstalled Windows 10. Does it sound like an hardware problem?
  • JackE
    JackE ACE Posts: 44,853 Trailblazer
    >>>Does it sound like an hardware problem?>>>

    If you did the ALT+F10 cold boot factory reset--- AND --- the machine still has the original BIOS firmware --- AND--- no other BT devices work either ---- then yes it's likely a hardware problem.  Jack E/NJ 

    Jack E/NJ

  • ray_the_dj
    ray_the_dj Member Posts: 10 New User
    I can send and receive files (pictures etc) to and from my phone. It's just audio that will not work. Tried headset with phone and it works ok. See below:



  •  you try adding the bluetooth device here?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • ray_the_dj
    ray_the_dj Member Posts: 10 New User
    As you can see it's there in devices:

  • OK! But have you checked to see if there is still a device to be identified by clicking "locate a device"?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)