How fix screen flickers acer aspire 5 A515-51-563W

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ErneSoler
ErneSoler Member Posts: 3 New User
edited August 2023 in 2019 Archives
Hi, I am working with Ubuntu 18.04 on my laptop, but sometimes my screen flickers, I think it could be problems with video drivers, because that happens when something is loaded with hard colors (yellow bar notifications on websites, for example) ... Has this happened to someone? ... Do you know how to solve this problem?
PD: These are the drivers I currently have installed:

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,106 Trailblazer
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    Hi,
    Go to Acer download site and download VGA driver version 22.20.16.4749, then go to Device manager expand Display adapters, right click Intel Graphics 620 and click Properties, go to Driver tab and uninstall the driver, without rebooting install the downloaded driver, HTH.
    https://www.acer.com/ac/en/GB/content/support-product/7239?b=1
  • ErneSoler
    ErneSoler Member Posts: 3 New User
    edited August 2019
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    hello @brummyfan2 and thx for the answer ... but those drivers only work for Windows 10, they don't work for me ... remember that I use Ubuntu 18.04.

  • brummyfan2
    brummyfan2 ACE Posts: 28,106 Trailblazer
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    ErneSoler said:
    hello @brummyfan2 and thx for the answer ... but those drivers only work for Windows 10, they don't work for me ... remember that I use Ubuntu 18.04.

    My apologies, I missed it completely  :o wait for someone familiar with Linux reply.
  • danger19
    danger19 Member Posts: 2 New User
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    Hi, I am having the same issue with Linux Mint 19.2 (which is based on Ubuntu). My touch screen on my Switch 5 flickers even if I have a second screen plugged into the USB C port. I would love to get to the bottom of this.

    lspci
    00:00.0 Host bridge: Intel Corporation Xeon E3-1200 v6/7th Gen Core Processor Host Bridge/DRAM Registers (rev 02)
    00:02.0 VGA compatible controller: Intel Corporation HD Graphics 620 (rev 02)
    00:04.0 Signal processing controller: Intel Corporation Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor Thermal Subsystem (rev 02)
    00:05.0 Multimedia controller: Intel Corporation Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor Imaging Unit (rev 01)
    00:13.0 Non-VGA unclassified device: Intel Corporation Sunrise Point-LP Integrated Sensor Hub (rev 21)
    00:14.0 USB controller: Intel Corporation Sunrise Point-LP USB 3.0 xHCI Controller (rev 21)
    00:14.2 Signal processing controller: Intel Corporation Sunrise Point-LP Thermal subsystem (rev 21)
    00:14.3 Multimedia controller: Intel Corporation Device 9d32 (rev 01)
    00:15.0 Signal processing controller: Intel Corporation Sunrise Point-LP Serial IO I2C Controller #0 (rev 21)
    00:15.1 Signal processing controller: Intel Corporation Sunrise Point-LP Serial IO I2C Controller #1 (rev 21)
    00:15.2 Signal processing controller: Intel Corporation Sunrise Point-LP Serial IO I2C Controller #2 (rev 21)
    00:16.0 Communication controller: Intel Corporation Sunrise Point-LP CSME HECI #1 (rev 21)
    00:17.0 RAID bus controller: Intel Corporation 82801 Mobile SATA Controller [RAID mode] (rev 21)
    00:1c.0 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port #7 (rev f1)
    00:1d.0 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port #9 (rev f1)
    00:1f.0 ISA bridge: Intel Corporation Intel(R) 100 Series Chipset Family LPC Controller/eSPI Controller - 9D4E (rev 21)
    00:1f.2 Memory controller: Intel Corporation Sunrise Point-LP PMC (rev 21)
    00:1f.3 Audio device: Intel Corporation Sunrise Point-LP HD Audio (rev 21)
    00:1f.4 SMBus: Intel Corporation Sunrise Point-LP SMBus (rev 21)
    01:00.0 Non-Volatile memory controller: Intel Corporation Device f1a5 (rev 03)
    02:00.0 Network controller: Intel Corporation Wireless 7265 (rev 59)

    Thanks!
  • danger19
    danger19 Member Posts: 2 New User
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    I meant to also state that it is only the built in touch screen that flickers. The external monitor is fine. This is a link to a short video of what it is like. It is not always this bad, but tonight it is raging...
    https://photos.app.goo.gl/rCw2bBV9S3EALCxR8