Touch Pad Doesn' Work Aspire V5-471P

deadpixel
deadpixel Member Posts: 17 Troubleshooter
edited August 2023 in 2019 Archives
Hello , i tried different ways to solve this issue but didn't find the solution yet.
I installed reinstalled so many time the Synaptics touch pad driver , but it's still dont appear unde the Mouse drivers (Only my USB Mouse works )

can someone help me please ? 
my email :******************************



[Post edited to remove inappropriate or personal content -Acer-Harvey]
«1

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,444 Trailblazer
    Hi,
    Go to BIOS screen, move to Main tab and check whether the Touchpad is in Basic mode, if it is, switch to Advanced and see whether it helps.

  • deadpixel
    deadpixel Member Posts: 17 Troubleshooter

    Thx for your reply man, i already tried before to do this , but i don't have this option .. :(
  • brummyfan2
    brummyfan2 ACE Posts: 28,444 Trailblazer
    edited August 2019
    Hi,
    Could you please expand Human Interface device in Device manager and post the snip.
    If you haven't tried, give the solutions in this thread:https://community.acer.com/en/discussion/17811/acer-aspire-v5-471-6876-touchpad-stopped-working
  • deadpixel
    deadpixel Member Posts: 17 Troubleshooter
    Hi , I tried all of  them ,and still nothing :(( its seems to be software problem ..
    After installing the driver it looks like everything is good but doesn't work.
    In the Install/Unistall programs there is no Synaptics Driver ... i dont understand why


    Device Manager

  • brummyfan2
    brummyfan2 ACE Posts: 28,444 Trailblazer
    Hi,
    You seem to have too many HID-compliant vendor-defined device entries and USB Input Device entries, you could try deleting all other entries except one, also could you please expand System Devices and check the driver version for Serial IO I2C Host controller.

  • deadpixel
    deadpixel Member Posts: 17 Troubleshooter

    Hi ,i dont have this one :C

  • In addition to the tips of colleague brummyfan2, have you tried to reset the internal battery? What is the version of uefi-bios?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • deadpixel
    deadpixel Member Posts: 17 Troubleshooter
    hey egydiocoelho , yes i tried to reset battery :)


  • Does the touchpad appear as a hidden device in device manager?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • deadpixel
    deadpixel Member Posts: 17 Troubleshooter
    egydiocoelho ,not appears at all nowhere :)) idk why
  • deadpixel
    deadpixel Member Posts: 17 Troubleshooter
    *does not appear
  • Have you tried reinstalling windows by pressing alt + f10 before the Acer logo?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • deadpixel
    deadpixel Member Posts: 17 Troubleshooter
    egydiocoelho , i press ALT + F10 and Nothing happens
  • At some point you formatted the hdd. If you have not formatted, verify that d2drecovery is enabled in bios and then press alt + f10.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • deadpixel
    deadpixel Member Posts: 17 Troubleshooter
    egydiocoelho , in the bios it's enabled ,but anyway nothing happens ;/

  • OK! Try a power reset. To do this, turn off the notebook and then unplug it from the socket. Then disconnect the lithium battery and press the power button for 30 seconds.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • deadpixel
    deadpixel Member Posts: 17 Troubleshooter
    egydiocoelho ,does not appear .. i cant find it in DEVICE MANAGER 
  • deadpixel
    deadpixel Member Posts: 17 Troubleshooter
    egydiocoelho , i did exactly how you said ,but still nothing :(
  • ¿Has intentado reinstalar Windows 10 presionando alt + f10 antes del logotipo de Acer?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • deadpixel
    deadpixel Member Posts: 17 Troubleshooter

    egydiocoelho Im using windows 8.1 , i tried windows 10 ,still T-pad doesn't work , and i have problems with updates(after some days and updates of video graphics or smth i get BSOD) ,i guess my laptop its to old for win 10 :)