Random Blue screen on Acer Swift 3 SF314-56 on simple tasks

Harvv
Harvv Member Posts: 2 New User
edited August 2019 in Swift and Spin Series
hi, I've just bought my swift 3 SF314-56 last month, and I have been having a couple of bluescreen issues, even though I was not using it for difficult tasks (poweroint, browser, etc.). it often occurs if i left the laptop until it sleeps, and when i wake the laptop it will have another bluescreen issue.... the only thing added to my swift 3 is a 128gb hdd. any solutions?

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    please run Whocrashed and post the report results:
    https://www.resplendence.com/download/whocrashedSetup.exe
    I'm not an Acer employee.
  • TECH_MAN
    TECH_MAN Ally Posts: 453
    Hi Harvv
    When a critical system process fails to run, the operating system will crash with a Critical Process Died Stop Error or Blue Screen displayed on your Windows computer. 

    >>>Check and repair system file error
    Run System File Checker in Windows  and type cmd in start search box. Right-click cmd and choose Run As Administrator. 
    At the command prompt, type sfc /scannow and hit Enter.
    The SFC utility will run for a while and if any corruptions or errors are found, replace them on reboot.

    >>>To clean boot your Windows 10 computer, follow the steps given below:
    Go to search bar and type System Configuration and press enter.
    On the Services tab, select on Hide all Microsoft services check box and click Disable all and then click on an ok tab.
    Again go to Startup tab and search Task Manager and to open click on it.
    Now go to select all items and click on the Disable tab and close the task manager.
    Now again go to start-up tab and type of the System Configuration dialog box, click on ok and restart your computer.

    Also, try to install the latest display and chipset drivers.

    If the same issue persists, you may contact Acer support in your region and check for other options to fix it.
    Acer US: https://www.acer.com/ac/en/US/content/support
    Acer worldwide : http://www.acer.com/worldwide/support/

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

    Hit 'Like' if you find the answer helpful!
    Click on 'Yes' if the comment answers your question!
  • joor
    joor Member Posts: 3 New User
    Did they solve this problem? I have this same problem