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Nitro 5 certain particular key not working

Daredevil1994Daredevil1994 Posts: 10Member

Tinkerer

Please help certain key such as in my case "s, back space, num 4, 4, o, 0" are becoming non responsive totally sometime. Mainly facing the issue at windows 10 login screen or just after laptop waking from sleep mode. These problem are faced by many nitro series users.    " " - follow these link to better understand the problem.   

FAQ & Answers

  • Jack22Jack22 Posts: 1,796ACE Pathfinder
    @Daredevil1994
    Try the below steps and check:
    power drain: Just check the back of the unit, you can find a pin hole , unplug the charger and turn off the unit. now put a paper clip in the small pin hole and press and hold it for 30 sec.
    BIOS default: After power drain is done, power on the unit, but as soon as you power on the unit keep pressing the F2 key so that it take you to BIOS page. Press F9 and press Enter than press F10 and press Enter. the unit will restart

    Click on 'Yes' if the comment answers your question!

  • brummyfan2brummyfan2 Posts: 11,769ACE Trailblazer
    Hi,
    Go to Device manager, expand Keyboards, highlight and right click Standard PS/2 keyboard, select Properties, go to Driver tab and uninstall the driver, reboot and let Windows install the driver.
    If that doesn't help, try the battery reset, please follow the procedure in this video:https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset
    Please don't click "Like" but click "Yes" for "Did this answer the question", if I resolve the problem.
  • Daredevil1994Daredevil1994 Posts: 10Member

    Tinkerer

    Please help none of the above method mentioned by both of you work.
  • What is the version bios?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Daredevil1994Daredevil1994 Posts: 10Member

    Tinkerer

    Bios- V1.25
  • What is the exact model of notebook? Example an515-51-75kz.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Daredevil1994Daredevil1994 Posts: 10Member

    Tinkerer

    Acer AN 515-52
  • Have you tried the function key behavior function in uefi-bios?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Daredevil1994Daredevil1994 Posts: 10Member

    Tinkerer

    yes as well as updated bios to v1.26
  • Does the problem remain when resetting the battery?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Daredevil1994Daredevil1994 Posts: 10Member

    Tinkerer

    Yes tried it already.
  • Is your notebook still under warranty?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Daredevil1994Daredevil1994 Posts: 10Member

    Tinkerer

    yes just bought 3 months back.
  • andylbandylb Posts: 994Member Seasoned Specialist
    yes just bought 3 months back.

    Then Contact Acer for a repair let the warranty fix it

    Please click "YES" to "Did this answer the question" if my answer helped solve your problem. 

    Thank you and have a blessed day  B)


  • Daredevil1994Daredevil1994 Posts: 10Member

    Tinkerer

    Contact Acer customer service through live chat an engineer was assigned for the job. He visited opened the whole case and told me that it was due to moisture content and he placed order for full keyboard module replacement. But I was surprised to find out that all the key's are now working fine after he cleaned it and reconnect all the internal connection. Acer i think should have a quality checking issue with the keyboard module part. 
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