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Why does my laptop have a blank screen when I turn it on but the keyboard still lightsup?

How do I fix it?

FAQ & Answers

  • MartinJohn00001MartinJohn00001 Posts: 553Ally
    Hi, sorry to hear it.
    What is the exact model of your notebook? Example AN515-51-75kz

    Kindly try power drain by following the below steps.

    Power Drain
    1)Unplug the AC power adapter.
    2)Press and hold the Power button down until the unit goes off. 
    3)Search for a pinhole on the backside of your laptop, insert a small paperclip in the battery reset pinhole, press and hold it down for 25 seconds. Then release the paperclip and try to turn on the unit and check.

    If this does not work try out a different wall socket or try swapping power cables with monitor power cable to see if the power cable is bad.

    Kindly click "YES" to "Did this answer the question" if my answer helped you!      
    Thank you and have a Blessed Day  :3
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