255% charge available (Win10 v1903) or battery not present (Win 10 v1809)

My Laptop Model F5-573-37XJ, 2 days ago i set up Transcend SSD and now laptop working very well. but yesterday in my Windows 10 v1903 (UEFI mode) battery percent showing "255% available plugged in better battery" if i plugged out ac adapter then its showing same things, no change. so i decide to unplug battery from board and then 20-30 second later plugged in, then its working good again( it's really lengthy method because all back part need to remove for unplug battery from board). after 1 days again same problem. so i decide to install windows 10 v1809 (Legacy Mode) then plugged out from board and working good for few hours. after few hours again showing same problem. But my laptop working good without or with Ac Adapter. Only battery present and percent problem, battery charging signal not showing in power on or off mode. i tried pin reset, BIOS Reset, Battery Driver reinstall method and more but failed. Please Help Me Out!

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Commodore_1995#

Have you tried uninstalling these drivers?

Image: https://us.v-cdn.net/6029997/uploads/editor/0a/df2h0vaf16io.png

salehakram

i tried it. also tried with pin reset. and BIOS reset. any other option? please help me

Commodore_1995#

Have you checked the battery status with hwinfo64?

Image: https://us.v-cdn.net/6029997/uploads/editor/ik/origrmrawpp8.jpg

salehakram

Image: https://us.v-cdn.net/6029997/uploads/editor/rw/q8laqvvzb2j6.png

what can i do?

Commodore_1995#

Check this links:
https://www.tenforums.com/general-support/129405-battery-icon-shows-255-even-when-battery-not-installed.html
https://www.avforums.com/threads/battery-shows-255-how-is-that-possible-when-100-is-the-max.1212412/

salehakram

My laptop model have latest BIOS version 1.27 in Acer official website but in my laptop already installed version 1.45

how its possible?

Image: https://us.v-cdn.net/6029997/uploads/editor/i7/lng15g4fdq28.png

Commodore_1995#

This is normal as there are other models that have the same motherboard as the f5-573. The e5-576g model, for example, has the same bios as the f5-573 model and has already released version 1.49:

Image: https://us.v-cdn.net/6029997/uploads/editor/1b/6ogv2xwzitjg.png

salehakram

can i update it to v 1.49? my laptop model F5-573-37XJ. if possible then where i found this bios version for my laptop?

salehakram

SN: NXGD7SI013647111EB7600
SNID: 64707012376

Commodore_1995#

Theoretically it is possible, but not recommended, as I don't know if it will solve your problem with the battery.

Deejay_tech

salehakram said:

SN: NXGD7SI013647111EB7600
SNID: 64707012376

dont give your complete serial or snid here openly.

salehakram

some days ago My laptop motherboard changed, so its showing blank SNID and SN number. and then i sent it to acer care centre so they changed my sn id and sn number but again they wright wrong id and model. in this reason i shared my snid and sn number. if i want to upgrade bios version to 1.49. which model perfect for my laptop. my laptop model dont have new bios version already i said.

Commodore_1995#

This information is changed or added by the dmitools program. I do not recommend upgrading the bios if your notebook is out of information.

salehakram

They added all info. can you please tell which BIOS version can i update to fix this problem? and where i get it?

Commodore_1995#

Have you tried disconnecting and reconnecting the battery?

salehakram

yes. after disconnecting it working good for few hours. but after few hours again same problem. i tried it several time

Commodore_1995#

Did this problem occur after replacing the motherboard?

salehakram

no. i replaced motherboard about 1 years ago on 27 July 2018. and few month ago laptop totally off for 15 days because i went to INDIA for treatment but my mother plugged in AC adapter for charge every 2 days later for 3-4 hours. but when i came to home my laptop battery showing battery not detected, then i sent it to acer care center. they told me battery damaged and new battery price 50$ . then i got my laptop from care center about 3 month later. i used maximum 1 or 2 hours in a week. after 1 week later i bought SSD on 19 August 2019. then this problem happening.

Commodore_1995#

Have you tried reinstalling windows by pressing alt + f10 before the Acer logo?

salehakram

yes i tried 3 times, and yesterday i called to care center, he said to me: i have never seen this problem before. ANd few hours ago i repaired my old battery and its working good and all cell are very good. just little problem in circuit board so i repaired this circuit problems and now its showing battery cell are fully charged. So what can i do for this front open status? captured from webcam so picture quality very low

Image: https://us.v-cdn.net/6029997/uploads/editor/la/k5dryooeodbm.jpg

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