255% charge available (Win10 v1903) or battery not present (Win 10 v1809)

salehakram
salehakram Member Posts: 73 Enthusiast WiFi Icon
edited August 2023 in 2019 Archives
My Laptop Model F5-573-37XJ, 2 days ago i set up Transcend SSD and now laptop working very well. but yesterday in my Windows 10 v1903 (UEFI mode) battery percent showing "255% available plugged in better battery" if i plugged out ac adapter then its showing same things, no change. so i decide to unplug battery from board and then 20-30 second later plugged in, then its working good again( it's really lengthy method because all back part need to remove for unplug battery from board). after 1 days again same problem. so i decide to install windows 10 v1809 (Legacy Mode) then plugged out from board and working good for few hours. after few hours again showing same problem. But my laptop working good without or with Ac Adapter. Only battery present and percent problem, battery charging signal not showing in power on or off mode. i tried pin reset, BIOS Reset, Battery Driver reinstall method and more but failed. Please Help Me Out!
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Answers

  • Have you tried uninstalling these drivers?

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  • salehakram
    salehakram Member Posts: 73 Enthusiast WiFi Icon
    i tried it. also tried with pin reset. and BIOS reset. any other option?  please help me
  • Have you checked the battery status with hwinfo64?

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  • salehakram
    salehakram Member Posts: 73 Enthusiast WiFi Icon
    what can i do?
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • salehakram
    salehakram Member Posts: 73 Enthusiast WiFi Icon
    My laptop model have latest BIOS version 1.27 in Acer official website but in my laptop already installed version 1.45 :D how its possible?
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,305 Trailblazer
    edited August 2019
    This is normal as there are other models that have the same motherboard as the f5-573. The e5-576g model, for example, has the same bios as the f5-573 model and has already released version 1.49:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • salehakram
    salehakram Member Posts: 73 Enthusiast WiFi Icon
    can i update it to v 1.49? my laptop model F5-573-37XJ. if possible then where i found this bios version for my laptop? 
  • salehakram
    salehakram Member Posts: 73 Enthusiast WiFi Icon
    SN: NXGD7SI013647111EB7600
    SNID: 64707012376
  • Theoretically it is possible, but not recommended, as I don't know if it will solve your problem with the battery.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Deejay_tech
    Deejay_tech Member Posts: 356 Seasoned Practitioner WiFi Icon
    SN: NXGD7SI013647111EB7600
    SNID: 64707012376
    dont give your complete serial or snid here openly.
    My personal Acer m/c's
    1) Gaming: Acer Predator Helios 300 PH315-51
    Config:Core i5 8300H, 16GB, 250GB SSD, 1TB HDD, 1050ti GPU

    2) Daily Use: Acer Aspire A315-53  59GR
    Config: Core i5 8250u, 8GB, 256 SSD, 1TB HDD, IPS FHD 

    3) Linux Learning: Acer Aspire A315-53 P4MY
    Config: Pentium Gold 4417U, 8 GB, 256 SSD, 500GB HDD.
  • salehakram
    salehakram Member Posts: 73 Enthusiast WiFi Icon
    some days ago  My laptop motherboard changed, so its showing blank SNID and SN number. and then i sent it to acer care centre so they changed my sn id and sn number but again they wright wrong id and model. in this reason i shared my snid and sn number. if i want to  upgrade bios version to 1.49. which model perfect for my laptop. my laptop model dont have new bios version already i said. 
  • This information is changed or added by the dmitools program. I do not recommend upgrading the bios if your notebook is out of information.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • salehakram
    salehakram Member Posts: 73 Enthusiast WiFi Icon
    They added all info. can you please tell which BIOS version can i update to fix this problem? and where i get it?
  • Have you tried disconnecting and reconnecting the battery?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • salehakram
    salehakram Member Posts: 73 Enthusiast WiFi Icon
    yes. after disconnecting it working good for few hours. but after few hours again same problem. i tried it several time
  • Did this problem occur after replacing the motherboard?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • salehakram
    salehakram Member Posts: 73 Enthusiast WiFi Icon
    no. i replaced motherboard about 1 years ago on 27 July 2018. and few month ago laptop totally off for 15 days because i went to INDIA for treatment but my mother plugged in AC adapter for charge every 2 days later for 3-4 hours. but when i came to home my laptop battery showing battery not detected, then i sent it to acer care center. they told me battery damaged and new battery price 50$ . then i got my laptop from care center about 3 month later. i used maximum 1 or 2 hours in a week. after 1 week later i bought SSD on 19 August 2019. then this problem happening.
  • Have you tried reinstalling windows by pressing alt + f10 before the Acer logo?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • salehakram
    salehakram Member Posts: 73 Enthusiast WiFi Icon
    yes i tried 3 times, and yesterday i called to care center, he said to me: i have never seen this problem before. ANd few hours ago i repaired my old battery and its working good and all cell are very good. just little problem in circuit board so i repaired this circuit problems and now its showing battery cell are fully charged. So what can i do for this front open status? captured from webcam so picture quality very low