Aspire A715-72G Screen goed black when using software (Word)

stonehenge
stonehenge Member Posts: 2 New User
edited September 2023 in 2019 Archives
When I use office and go to file the connected screen goes black and does not come back. This also happens sometimes with chrome. I have to turn off the screen and close the program on the laptop screen. This is on workable (I have al the latest graphical drivers) I have tried all the options that exist on the Internet no result it stays the same. Office 2019 I am using. Any help please laptop expensive and unusable now.

Answers

  • MartinJohn00001
    MartinJohn00001 Member Posts: 636 Seasoned Specialist WiFi Icon
    @stonehenge
    Hi, Can you kindly tell me what are all the steps that you tried to rectify the error that you are facing.

    Kindly click "YES" to "Did this answer the question" if my answer helped you!      
    Thank you and have a Blessed Day  :3
  • Have you ever tried to upgrade windows?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
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  • stonehenge
    stonehenge Member Posts: 2 New User
    It is a new laptop so i did not upgrade windows 10 was already installed. I updated all drivers. It is something with the 2 video cards in this Laptop for some reason if I open file in Office it is switching  hardware and the connected QHD screen is black. If you close somehow this file screen the screen switches back.
  • Have you checked if office is using any video cards here?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)