Are there any solutions whatsoever to the Triton 500 (PT515-51) Driver Problems?

Raptorr
Raptorr Member Posts: 14

Tinkerer

edited November 2023 in 2019 Archives
If you are reading this you most likely know about the situation already with the graphics card "disappearing".Should i return my laptop? For almost $2000 you would expect better from Acer. I am truly frustrated at this point and need guidance on what to do at this point.

Answers

  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Raptorr said:
    If you are reading this you most likely know about the situation already with the graphics card "disappearing".Should i return my laptop? For almost $2000 you would expect better from Acer. I am truly frustrated at this point and need guidance on what to do at this point.
    Before you return, would you mind clean installing Windows 10 1903 and install the driver from Support site and check whether the problem is gone or not? Doing this won't affect your "return/replacement" in any way. 
    Trying to do my best here - Your happy Predator owner =)!
  • Raptorr
    Raptorr Member Posts: 14

    Tinkerer

    edited August 2019
    I did this several times already
    Around 4
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited August 2019
    Raptorr well as you already seem to had tried everything i only see one solution here contact acer support asap and send it back for a complete diagnostic and a possible repair/replace as this issue seems to be very common with the latest nvidia gpus only


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/