Surround option grayed out/missing Helios 300 PH317-52

andreinit
andreinit Member Posts: 1 New User
edited October 2023 in 2019 Archives
Good day.

Thank you for the attention regarding my post. I am the owner of an Acer Predator Helios 300 PH317-52 and I bought recently a logitech 5.1 surround system. Yet, I had the horrible surprise that the only option I have in configuration (or enhancements) are stereo and stereo full range speakers.
I have tried different types of realtek drivers, UAD and High Definition with no work (sometimes even making matters worse) and the option is still missing. Would anyone be able to assist me with such a problem? I tried the UAD type of driver to gain control of the realtek audio console app offered but it complains that it can not connect to RCP or that it is not working on the device.
I wish to specify that I am on a windows 10 x64 bit OS with the latest updates for both the windows and drivers(confirmed by Iobit Driver Booster.)

Thank you again for the attention and help. I really do not have any more ideas on what to try.