G9-791 shows Serial Number Not Valid.

Cookierose
Cookierose Member Posts: 3 New User
edited February 15 in 2019 Archives
It keeps saying that my SNID and Serial Number is not valid.
My Serial Number: NXQ02EK010XXXXX
SNID: 60XXXXXXX
Laptop model: Predator G9-791 
I've been having trouble with my laptop and sent it to a computer shop who said my that my NVIDIA graphics card was broken, my computer is only 2-3 years old and I don't use it much. I've been having trouble playing games for months and am now worried that I bought a faulty computer.

Edited the thread to hide sensitive data [Acer-David]

Answers

  • laurent_14
    laurent_14 ACE Posts: 10,284 Trailblazer
    Hello,
    Did you register your laptop in your Acer account (Acer ID)?
    France
  • Cookierose
    Cookierose Member Posts: 3 New User
    edited August 2019
    No I tried to but it needed a product date. I don't  have my receipt so I used the Acer Warranty Status to help but it said that the Serial Number/SNID was invalid again. 
  • laurent_14
    laurent_14 ACE Posts: 10,284 Trailblazer
    Did you buy it new or used?
    France
  • Cookierose
    Cookierose Member Posts: 3 New User
    I bought it new in Harvey Norman in Cork, Ireland. I'll see if I can phone them tomorrow to see if they have the date of when I bought it. 
  • billsey
    billsey ACE Posts: 33,980 Trailblazer
    You might be trying to put the number into the US site instead of the Irish site...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.