Hl. I'm trying to troubleshoot an R11 for a friend. She was setting it down to charge it for the night, and it fell off onto the floor (not a long fall - about a foot at most onto some pretty soft carpet). When she went to use it the next day, it would turn on, then power cycle before she could connect to her WIFI and log in. I've been taking a look at it, disconnected and reconnected all the little ribbon cables thinking something was loose, but the problem appears to be with either the battery, the battery connector, or something that may read/monitor the battery. When I fully disconnect the battery, it works fine on AC power. The battery is showing about 38% charge or so when I do plug it in, but as soon as I do, it goes into the 20 second or so boot loop. I unfortunately don't have the equipment or know-how to fully test the connections and battery, so I'm hoping someone may be able to narrow it down a bit further so that I can determine what parts (if any) would restore it to working order. I offered to remove the battery for her, but she likes to roam around her house listening to podcasts and such and constantly unplugging/re-plugging the adapter was not an option for her. Hoping for a cheap, easy solution.
TIA for any and all advice.
