Laptop don't turn on even while plugged in nitro 5

MarufAhmed
MarufAhmed Member Posts: 6 New User
edited November 2023 in 2019 Archives
I have acer nitro 5 . I was playing game while plugged in. Suddenly the laptop just turned off. I tried to turn it on . Buy nothing happend . It was not turning on even while plugged in. Even after plugging in no indicator was showing . I tried to reset the battery . But nothing happend.

Answers

  • Du_little
    Du_little Member Posts: 301 Skilled Practitioner WiFi Icon
    I have acer nitro 5 . I was playing game while plugged in. Suddenly the laptop just turned off. I tried to turn it on . Buy nothing happend . It was not turning on even while plugged in. Even after plugging in no indicator was showing . I tried to reset the battery . But nothing happend.
    Even after doing a battery reset if ur not able to see any light indication , then the issue might be something to do with hardware of the unit so. i would suggest to contact acer support, use the below shared link;
    https://www.acer.com/ac/en/US/content/service-contact
    Hit Accept if its useful :) 

  • MarufAhmed
    MarufAhmed Member Posts: 6 New User
    Isn't there any other solution?

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    edited August 2019
    I have acer nitro 5 . I was playing game while plugged in. Suddenly the laptop just turned off. I tried to turn it on . Buy nothing happend . It was not turning on even while plugged in. Even after plugging in no indicator was showing . I tried to reset the battery . But nothing happend.
    Did you do a battery reset? if that didn't work your power cord may have failed and your battery drained while you were gaming, the lack of indicator light suggests maybe no power from the power cord. Try a different power cord, some computer stores will allow you to plug into one of theirs, let me know what happens

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • MarufAhmed
    MarufAhmed Member Posts: 6 New User
    It didn't work
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    It didn't work

    Did you try another power cord?

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • MarufAhmed
    MarufAhmed Member Posts: 6 New User
    Yes.But nothing happend
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    If it's under warranty call the Acer center for your region, it may be a Motherboard problem

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • MarufAhmed
    MarufAhmed Member Posts: 6 New User
    Ok .i'll try