Acer E5-576G Wifi Driver Crashing

Every time I play any game on my laptop my wifi crashes.

I've done the basic troubleshooting like Uninstalling/reinstalling the driver and updated/rolling back the driver.

The only fix is to shut down my computer and let it rest for 5mins and it's good again.

I've had this problem for a while now but I didn't pay attention too much because it only happens when playing high demanding games like Forza Horizon 4, Witcher 3 or any triple A games, and in a long playing time and just scanning for hardware changes in Device Manager fixes it but now 2mins in and this happens.

Screenshots:

Image: https://us.v-cdn.net/6029997/uploads/editor/oi/v12rz4hn4u79.png

Image: https://us.v-cdn.net/6029997/uploads/editor/lz/jyssl9tpab7o.png

Image: https://us.v-cdn.net/6029997/uploads/editor/1a/nozoa4e8fyeu.png

I've checked using the Driver Easy this shows: It says its unplugged.

The first one is the PCI Express Root #11 - 9D1A (I assumed this is where the Wifi device plugged into)

Image: https://us.v-cdn.net/6029997/uploads/editor/v4/6ojzeo5b5eih.png

Video footage: https://mega.nz/#!6qwiDKaR!rAXVw1ydRO3RNi61khAN1CwsI6I5NvCCzKY_VynMD8c

Additional Info:

Windows 10 Home Single Language Version 1904 Build 18362.239

Wifi Device: Intel Dual Band Wireless-AC 3168

I've been thinking of just disabling the wifi device and just buy USB Wifi Adapter for the substitute but I want to know if I can still fix this before buying.

Accepted answers

brummyfan2

Hi,
If you are within the warranty period, send it for a service and get it fixed under warranty, contact Acer support centre in your region to arrange for a service, if you are not bothered about loosing the warranty, you can try reinserting the WiFi card yourself.
http://www.acer.com/worldwide/support/
Remove all screws at the back, lift off the back cover, carefully remove the antenna cables, remove the WiFi card(A in my snip), clean the pins and reinsert it and see whether it fixes the problem.

Image: https://us.v-cdn.net/6029997/uploads/editor/ng/7m4s6d1esx1m.jpg

brummyfan2

Glad you got it sorted

All comments

brummyfan2

Hi,
If you are within the warranty period, send it for a service and get it fixed under warranty, contact Acer support centre in your region to arrange for a service, if you are not bothered about loosing the warranty, you can try reinserting the WiFi card yourself.
http://www.acer.com/worldwide/support/
Remove all screws at the back, lift off the back cover, carefully remove the antenna cables, remove the WiFi card(A in my snip), clean the pins and reinsert it and see whether it fixes the problem.

EJames12

brummyfan2 said:

Hi,
If you are within the warranty period, send it for a service and get it fixed under warranty, contact Acer support centre in your region to arrange for a service, if you are not bothered about loosing the warranty, you can try reinserting the WiFi card yourself.
http://www.acer.com/worldwide/support/
Remove all screws at the back, lift off the back cover, carefully remove the antenna cables, remove the WiFi card(A in my snip), clean the pins and reinsert it and see whether it fixes the problem.

I've already lost the warranty so imma try to reinsert the wifi card, hopefully this will work. I'll update you if it works. Cheers!

brummyfan2

EJames12 said:

brummyfan2 said:

Hi,
If you are within the warranty period, send it for a service and get it fixed under warranty, contact Acer support centre in your region to arrange for a service, if you are not bothered about loosing the warranty, you can try reinserting the WiFi card yourself.
http://www.acer.com/worldwide/support/
Remove all screws at the back, lift off the back cover, carefully remove the antenna cables, remove the WiFi card(A in my snip), clean the pins and reinsert it and see whether it fixes the problem.

I've already lost the warranty so imma try to reinsert the wifi card, hopefully this will work. I'll update you if it works. Cheers!

No problem, you need to be careful when removing the Wi-Fi cables, the connectors are fragile and good luck.

EJames12

brummyfan2 said:

EJames12 said:

brummyfan2 said:

Hi,
If you are within the warranty period, send it for a service and get it fixed under warranty, contact Acer support centre in your region to arrange for a service, if you are not bothered about loosing the warranty, you can try reinserting the WiFi card yourself.
http://www.acer.com/worldwide/support/
Remove all screws at the back, lift off the back cover, carefully remove the antenna cables, remove the WiFi card(A in my snip), clean the pins and reinsert it and see whether it fixes the problem.

I've already lost the warranty so imma try to reinsert the wifi card, hopefully this will work. I'll update you if it works. Cheers!

No problem, you need to be careful when removing the Wi-Fi cables, the connectors are fragile and good luck.

Okay finally done. I've cleaned the fan and heatsink and reinserted the wifi card. I'm testing it now about 30mins in playing and so far so good the wifi not yet crashed.

brummyfan2

EJames12 said:

brummyfan2 said:

EJames12 said:

brummyfan2 said:

Hi,
If you are within the warranty period, send it for a service and get it fixed under warranty, contact Acer support centre in your region to arrange for a service, if you are not bothered about loosing the warranty, you can try reinserting the WiFi card yourself.
http://www.acer.com/worldwide/support/
Remove all screws at the back, lift off the back cover, carefully remove the antenna cables, remove the WiFi card(A in my snip), clean the pins and reinsert it and see whether it fixes the problem.

I've already lost the warranty so imma try to reinsert the wifi card, hopefully this will work. I'll update you if it works. Cheers!

No problem, you need to be careful when removing the Wi-Fi cables, the connectors are fragile and good luck.

Okay finally done. I've cleaned the fan and heatsink and reinserted the wifi card. I'm testing it now about 30mins in playing and so far so good the wifi not yet crashed.

That's good news, also can you check whether AC 3168 showing under Network adapters in Device manager.

EJames12

brummyfan2 said:

EJames12 said:

brummyfan2 said:

EJames12 said:

brummyfan2 said:

Hi,
If you are within the warranty period, send it for a service and get it fixed under warranty, contact Acer support centre in your region to arrange for a service, if you are not bothered about loosing the warranty, you can try reinserting the WiFi card yourself.
http://www.acer.com/worldwide/support/
Remove all screws at the back, lift off the back cover, carefully remove the antenna cables, remove the WiFi card(A in my snip), clean the pins and reinsert it and see whether it fixes the problem.

I've already lost the warranty so imma try to reinsert the wifi card, hopefully this will work. I'll update you if it works. Cheers!

No problem, you need to be careful when removing the Wi-Fi cables, the connectors are fragile and good luck.

Okay finally done. I've cleaned the fan and heatsink and reinserted the wifi card. I'm testing it now about 30mins in playing and so far so good the wifi not yet crashed.

That's good news, also can you check whether AC 3168 showing under Network adapters in Device manager.

Image: https://us.v-cdn.net/6029997/uploads/editor/k2/myk71l0963fv.png

Playing for 2hours ++ now and its still not crashing, I think the cleaning did the work because the heat fins were almost blocked by the accumulated dirt when I cleaned it.