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Acer Predator 17X - Does the laptop fry my SSDs?

AbobAbob Posts: 11Member New User
edited August 15 in Predator Laptops
Hi,
I have just got an acer predator 17X (recertified), it works flawlessly, a bit hot but i think its just a paste issue, no big deal.
The laptop came with a toshiba drive and a 1 TB HGST drive, and they were both detected
I bought a samsung evo 970 nvme drive, tried to fit it in the 3rd slot and it fit with a bit of force but it didn't show up on the bios.
then i put the samsung drive in place of the toshiba drive(1st slot which is the lowest slot) and put the toshiba drive in the 3rd slot.
after this point,
no matter where i put any of the two drives, they are never detected by my bios,
what is happening?!!
«1

FAQ & Answers

  • MartinJohn00001MartinJohn00001 Posts: 234Member Practitioner
    @Abob
    Hi, may I know what is the partition type selected? Is it GPT or MBR?

    Hit 'Accept' if you find the answer helpful!     
    Have a Blessed Day  :3
  • AbobAbob Posts: 11Member New User
    edited August 15
    @MartinJohn00001
    its GPT, I am booting as UEFI and i tried legacy,
    also my bios version is 1.06

  • xapimxapim Posts: 2,562ACE Pathfinder
    edited August 16
    Abob what its the full model number and also are the nvme drive you are trying to install might not be supported and might conflict with the other drives detection bare in mind that the m.2 ports might not support nvme in this case you can only use sata drives but without the full model number i have no way to find out the specs of the m.2 slots also if you remove the evo and put everything as it was before you touched it first time does the bios still detects it as usual ?


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • AbobAbob Posts: 11Member New User
    edited August 16
    @xapim
    model number is nhq1eaa003xxxxxxx
    snid is 7420xxxxxxx
    the toshiba drive is sata and it worked before but now it doesn't work after i plugged into the 3rd port even if return to the slot it worked in before (the lowest slot)
    the other drive is samsung evo 970 so yes its nvme and it doesn't work on any of the ports even though there exists one port s that supports nvme

    [Edited by moderator]

  • xapimxapim Posts: 2,562ACE Pathfinder
    edited August 16
    Abob i didnt asked for serial numbers neither snid please remove it asap its not allowed to post it in public i asked for the model number for ex G3-572


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • AbobAbob Posts: 11Member New User
    @xapim its N16P4
  • xapimxapim Posts: 2,562ACE Pathfinder
    edited August 16
    @Abob  i mean GX-??? thats the model number


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • AbobAbob Posts: 11Member New User
    @xapim
    lol its GX-792 , i am sorry, i thought i wrote it in the beginning, I was wondering what does he mean :)
    very sorry and thx
  • xapimxapim Posts: 2,562ACE Pathfinder
    edited August 16


    Abob This is the only info i could find out in the service manual about the storage hope it helps in someway :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • AbobAbob Posts: 11Member New User
    @xapim
    well the toshiba drive used to work but now it doesn't , i think the laptop's port is faulty and just fries anything attached, although it doesn't even give that much power to begin with which is weird
    thx
  • xapimxapim Posts: 2,562ACE Pathfinder
    edited August 16
    Abob if its still on warranty i would contact acer support to send it it for diagnostics or a repair/replace if its not you could buy an m.2 usb adapter and check yourself if the drives are still working to rule them out as you said it might be the mobo itself and if its not on warranty its not cheap to get a replacement but if you need there is an Acer parts partner here in the community and he would probably be able to help you with any parts you would need regarding the full mobo im not so sure about that :) anyway if you need any parts you can pm him here @Kev0806



    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • AbobAbob Posts: 11Member New User
    @xapim
    thx a lot, i live in egypt,
    shipping the laptop is a nightmare and it could easily be damaged on the way,
    I wish i made my friend test that part out when he bought it while he was there
  • xapimxapim Posts: 2,562ACE Pathfinder
    Abob said:
    @xapim
    thx a lot, i live in egypt,
    shipping the laptop is a nightmare and it could easily be damaged on the way,
    I wish i made my friend test that part out when he bought it while he was there

    Abob
     if you know a reliable repair shop you can just go there for a full hardware diagnostic and see how it goes :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • AbobAbob Posts: 11Member New User
    @xapim yeah i will do it, its just the frustration is too much now
    thx a lot friend
  • xapimxapim Posts: 2,562ACE Pathfinder
    Abob said:
    @xapim yeah i will do it, its just the frustration is too much now
    thx a lot friend
    No worries always happy to help in whatever i can :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • MartinJohn00001MartinJohn00001 Posts: 234Member Practitioner
    @Abob
    Hi, I am sorry that I was unable to reach you back then. However kindly check the below link and check if the unit is under warranty. If it is under warranty, they can help you out.
    https://www.acer.com/worldwide/
       Also check the below link to contact the Part Partners of Acer.
    https://us.answers.acer.com/app/answers/detail/a_id/5969



    Hit 'Accept' if you find the answer helpful!     
    Have a Blessed Day  :3
  • I would also try to reset the battery first:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AbobAbob Posts: 11Member New User
    @MartinJohn00001
    Hi, no problem and thx,
    I have contacted acer and all they responded with is ,try updating the bios which is a process you will do on your own responsibilty and if you tried swapping the drives then your warranty is over :) :) :)
    The worst response i have ever seen
  • AbobAbob Posts: 11Member New User
    egydiocoelho
    I am glad you brought that out, i have noticed it and did press it for a while but still nothing,
    does pressing it have the same effect as removing the cmos battery?
    As i have that suspicion but i don't wanna go through the 1000 screws
  • Resetting the battery simulates a lithium battery disconnect and reconnect. Have you tested ssds on another computer?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
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