Acer Predator 17X - Does the laptop fry my SSDs?

Hi,
I have just got an acer predator 17X (recertified), it works flawlessly, a bit hot but i think its just a paste issue, no big deal.
The laptop came with a toshiba drive and a 1 TB HGST drive, and they were both detected
I bought a samsung evo 970 nvme drive, tried to fit it in the 3rd slot and it fit with a bit of force but it didn't show up on the bios.
then i put the samsung drive in place of the toshiba drive(1st slot which is the lowest slot) and put the toshiba drive in the 3rd slot.
after this point,
no matter where i put any of the two drives, they are never detected by my bios,
what is happening?!!

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MartinJohn00001

@Abob
Hi, may I know what is the partition type selected? Is it GPT or MBR?

Abob

@MartinJohn00001
its GPT, I am booting as UEFI and i tried legacy,
also my bios version is 1.06

xapim

Abob what its the full model number and also are the nvme drive you are trying to install might not be supported and might conflict with the other drives detection bare in mind that the m.2 ports might not support nvme in this case you can only use sata drives but without the full model number i have no way to find out the specs of the m.2 slots also if you remove the evo and put everything as it was before you touched it first time does the bios still detects it as usual ?

Abob

@xapim
model number is nhq1eaa003xxxxxxx
snid is 7420xxxxxxx
the toshiba drive is sata and it worked before but now it doesn't work after i plugged into the 3rd port even if return to the slot it worked in before (the lowest slot)

the other drive is samsung evo 970 so yes its nvme and it doesn't work on any of the ports even though there exists one port s that supports nvme

[Edited by moderator]

xapim

Abob i didnt asked for serial numbers neither snid please remove it asap its not allowed to post it in public i asked for the model number for ex G3-572

Abob

@xapim its N16P4

xapim

@Abob i mean GX-??? thats the model number

Abob

@xapim
lol its GX-792 , i am sorry, i thought i wrote it in the beginning, I was wondering what does he mean

very sorry and thx

xapim

Abob This is the only info i could find out in the service manual about the storage hope it helps in someway

Abob

@xapim
well the toshiba drive used to work but now it doesn't , i think the laptop's port is faulty and just fries anything attached, although it doesn't even give that much power to begin with which is weird
thx

xapim

Abob if its still on warranty i would contact acer support to send it it for diagnostics or a repair/replace if its not you could buy an m.2 usb adapter and check yourself if the drives are still working to rule them out as you said it might be the mobo itself and if its not on warranty its not cheap to get a replacement but if you need there is an Acer parts partner here in the community and he would probably be able to help you with any parts you would need regarding the full mobo im not so sure about that

anyway if you need any parts you can pm him here @Kev0806

Abob

@xapim
thx a lot, i live in egypt,
shipping the laptop is a nightmare and it could easily be damaged on the way,
I wish i made my friend test that part out when he bought it while he was there

xapim

Abob said:

@xapim
thx a lot, i live in egypt,
shipping the laptop is a nightmare and it could easily be damaged on the way,
I wish i made my friend test that part out when he bought it while he was there

Abob if you know a reliable repair shop you can just go there for a full hardware diagnostic and see how it goes

Abob

@xapim yeah i will do it, its just the frustration is too much now
thx a lot friend

xapim

Abob said:

@xapim yeah i will do it, its just the frustration is too much now
thx a lot friend

No worries always happy to help in whatever i can

MartinJohn00001

@Abob
Hi, I am sorry that I was unable to reach you back then. However kindly check the below link and check if the unit is under warranty. If it is under warranty, they can help you out.
https://www.acer.com/worldwide/
Also check the below link to contact the Part Partners of Acer.
https://us.answers.acer.com/app/answers/detail/a_id/5969

Commodore_1995#

I would also try to reset the battery first:

https://youtu.be/NfhgnxUJoZo

Abob

@MartinJohn00001
Hi, no problem and thx,
I have contacted acer and all they responded with is ,try updating the bios which is a process you will do on your own responsibilty and if you tried swapping the drives then your warranty is over

The worst response i have ever seen

Abob

egydiocoelho
I am glad you brought that out, i have noticed it and did press it for a while but still nothing,
does pressing it have the same effect as removing the cmos battery?
As i have that suspicion but i don't wanna go through the 1000 screws