Acer Predator Helios 300 vertical blue line got from nowhere (Ph317-52)

Chriss1320
Chriss1320 Member Posts: 4 New User
edited November 2023 in 2019 Archives
So let's start this, i just recently bought a Ph317-52 laptop 3 weeks ago in Germany and it was working fine until yesterday when i had been watching an youtube video and suddenly there got a blue vertical line on the screen, what can cause this issue, and is there any possible fix for this?

Answers

  • Can you submit a screenshot of the problem? Does the blue vertical line also remain when you access the bios?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • Chriss1320
    Chriss1320 Member Posts: 4 New User
    Yes it's everywhere, i don't know what can cause that.
  • TimoFaust
    TimoFaust Member Posts: 65 Devotee WiFi Icon
    edited August 2019
    If you want to fix this issue yourself, then my tip is first checking if it is hardware or software related. To do so, make a screenshot. If the line is visible on the screenshot as well, then it might be a software issue. If it is not visible, it will be related to your screen (99% the case here).

    Sounds like a loose cable or dirt to me. Could be other things, though.
    My tip is to return the laptop if you feel uncomfortable to fix the screen yourself. If you still have warranty, that is the easiest way.
    People reportedly fixed this by disassembling the screen, cleaning circuit and checking that all connectors are tight, especially the display cables. You can easily google guide, but if you go that route, be very careful not to further damage your screen.

    EDIT: Did you by any chance have a hard impact on the screen in the last few days? Like, dropping it on something, even if it is only a bed?



  • I agree with TimoFaust. However, if you can exchange the notebook with your dealer, I suggest you do so instead of triggering the Acer warranty.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TimoFaust
    TimoFaust Member Posts: 65 Devotee WiFi Icon
    I agree with TimoFaust. However, if you can exchange the notebook with your dealer, I suggest you do so instead of triggering the Acer warranty.
    That makes sense.
  • Chriss1320
    Chriss1320 Member Posts: 4 New User
    No, i haven't had any impact, i think it may be the cable, but i'm afraid that if it won't be the problem there, then i will just void the warranty, i better contact the seller and see what they say. Thank you for all the tips
  • Ok! Post ther result here.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Chriss1320
    Chriss1320 Member Posts: 4 New User
    edited August 2019
    So back in this topic, the company that sold it told me to return it to them and that they would refund me money, but i decided to keep it as i read some reviews about this company and they take you months to refund and even can happen to screw you, so it's been a few and guess what, the line disappeared by itself. Thank you guys for supporting me.
  • Still, I suggest you at least send it to acer service center as this issue may return.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)