I recently bough an Acer predator laptop (about 1 month ago) that came pre-installed with a free trial of Norton Security
After uninstalling Norton Security I have lost write access to the Documents, Pictures, Videos, Music and Desktop folders.
I've been trying to get support from Acer, Nortand and Microsoft to resolve this. No luck yet.
I've confirmed that I have full permissions and that I
am the owner of these folders. My user account is also an administrator
(yet it seems to be missing privileges).
If I create a new user, they have write access briefly. Even if this worked, I want to fix my original account.
Some forum posts suggest (eg https://t.co/tMp8Mmem7K
) that this related
to Controlled Folder Access in Windows Defender. But when I try to
navigate to that it says I don't have permissions (even though my user
account has administrator rights). I'm further
told to contact 'my IT department' because they restricted access, yet
this is a private laptop (why don't I have full privileges for a laptop I
This partial transcript with Norton support also suggests the problem is
due to conflict between Windows Defender and the trial Norton Software.
Nortons: Gordon, I would like to inform you that, when Norton was
installed on your computer, it was took over windows firewall settings
and due to which you were not getting the permission window to move or
make changes in files.
Nortons: But when you have removed Norton, Windows Firewall came to
picture and now it is controling your computer and that is the reason,
you are getting the message.
Nortons: If you will click on Administrator, the Change Account Type gets grayed out.
Gordon Wells: How do I fix it?
Nortons: You will need to contact Micosoft support team and ask them to make the account as admin.
Microsoft tech support were helpful and suggested doing an 'in-place-upgrade', but this didn't fix the problem either
I've tried Microsoft Security Essentials too, but can't install it (it
says no need because I have Windows Defender, but I can't access all the
settings in WD). I've had no luck using the hidden administrator
account either (same lack of access to certain settings
I also tried the Norton removal software, no luck (but this was after the first uninstall via add/remove programs)
How do I restore full access to my folders?