Acer Helios 300(2019) Wifi/Bluetooth

turqay16
turqay16 Member Posts: 14

Tinkerer

edited November 2023 in 2019 Archives
I got my acer helios (Ph315-52) delivered yesterday and when configuring windows it had WiFi and after I started searching for windows updates,mid update the wifi just disappeared,after trying everything from reinstalling drivers, updating them and resting windows and such stuff, the WiFi and Bluetooth were working for several hours and I went to sleep and woke up the next day to the same problem with the killer wireless driver giving error code 10,after contacting the acer support they told me to install a fresh OS and after that and installing the drivers again,I got error code 31 and still no Bluetooth or WiFi

PS:I got still laptop delivered to me in 5 weeks because I ordered from amazon and I live in Azerbaijan so resending it back to acer to check out and stuff like that will really be long and extremely uncomfortable for me,so if anyone could help I would really appreciate it :(

Best Answer

  • turqay16
    turqay16 Member Posts: 14

    Tinkerer

    Answer ✓
    xapim said:
    turqay16 said:
    I got my acer helios (Ph315-52) delivered yesterday and when configuring windows it had WiFi and after I started searching for windows updates,mid update the wifi just disappeared,after trying everything from reinstalling drivers, updating them and resting windows and such stuff, the WiFi and Bluetooth were working for several hours and I went to sleep and woke up the next day to the same problem with the killer wireless driver giving error code 10,after contacting the acer support they told me to install a fresh OS and after that and installing the drivers again,I got error code 31 and still no Bluetooth or WiFi

    PS:I got still laptop delivered to me in 5 weeks because I ordered from amazon and I live in Azerbaijan so resending it back to acer to check out and stuff like that will really be long and extremely uncomfortable for me,so if anyone could help I would really appreciate it :(
    turqay16 roll back all the updates you had done if that doesnt work perform and acer stock recovery (fresh install) again and disable the updates permanently only update what you need manually and only if you have any issues windows updates tend to mess everything up when it comes to drivers especially on 1903 if that still doesnt work you will have to send it back to get it fixed
    I managed to fix the problem by reinstalling Windows and choosing my location as USA instead of my own country,I don’t know that affected it but it did

Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited August 2019
    turqay16 said:
    I got my acer helios (Ph315-52) delivered yesterday and when configuring windows it had WiFi and after I started searching for windows updates,mid update the wifi just disappeared,after trying everything from reinstalling drivers, updating them and resting windows and such stuff, the WiFi and Bluetooth were working for several hours and I went to sleep and woke up the next day to the same problem with the killer wireless driver giving error code 10,after contacting the acer support they told me to install a fresh OS and after that and installing the drivers again,I got error code 31 and still no Bluetooth or WiFi

    PS:I got still laptop delivered to me in 5 weeks because I ordered from amazon and I live in Azerbaijan so resending it back to acer to check out and stuff like that will really be long and extremely uncomfortable for me,so if anyone could help I would really appreciate it :(
    turqay16 roll back all the updates you had done if that doesnt work perform and acer stock recovery (fresh install) again and disable the updates permanently only update what you need manually and only if you have any issues windows updates tend to mess everything up when it comes to drivers especially on 1903 if that still doesnt work you will have to send it back to get it fixed


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  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    If these steps don't help, I reckon you need to really send it back like @xapim said as that's what the return period is meant for.
    Trying to do my best here - Your happy Predator owner =)!
  • turqay16
    turqay16 Member Posts: 14

    Tinkerer

    Well the problem is I didn’t install any updates,when I started updating I was on 7%,I doubt that’s the reason,and I did install A freshOS with a flash drive,which caused another error “Code 31” and after that I tried installing an older version of Windows 10 and it said my drivers don’t support window version older than 10.0.16299.15 or later ,and after using some other WiFi drivers from intel,i again got the driver error
  • turqay16
    turqay16 Member Posts: 14

    Tinkerer

    Answer ✓
    xapim said:
    turqay16 said:
    I got my acer helios (Ph315-52) delivered yesterday and when configuring windows it had WiFi and after I started searching for windows updates,mid update the wifi just disappeared,after trying everything from reinstalling drivers, updating them and resting windows and such stuff, the WiFi and Bluetooth were working for several hours and I went to sleep and woke up the next day to the same problem with the killer wireless driver giving error code 10,after contacting the acer support they told me to install a fresh OS and after that and installing the drivers again,I got error code 31 and still no Bluetooth or WiFi

    PS:I got still laptop delivered to me in 5 weeks because I ordered from amazon and I live in Azerbaijan so resending it back to acer to check out and stuff like that will really be long and extremely uncomfortable for me,so if anyone could help I would really appreciate it :(
    turqay16 roll back all the updates you had done if that doesnt work perform and acer stock recovery (fresh install) again and disable the updates permanently only update what you need manually and only if you have any issues windows updates tend to mess everything up when it comes to drivers especially on 1903 if that still doesnt work you will have to send it back to get it fixed
    I managed to fix the problem by reinstalling Windows and choosing my location as USA instead of my own country,I don’t know that affected it but it did
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    turqay16 said:
    xapim said:
    turqay16 said:
    I got my acer helios (Ph315-52) delivered yesterday and when configuring windows it had WiFi and after I started searching for windows updates,mid update the wifi just disappeared,after trying everything from reinstalling drivers, updating them and resting windows and such stuff, the WiFi and Bluetooth were working for several hours and I went to sleep and woke up the next day to the same problem with the killer wireless driver giving error code 10,after contacting the acer support they told me to install a fresh OS and after that and installing the drivers again,I got error code 31 and still no Bluetooth or WiFi

    PS:I got still laptop delivered to me in 5 weeks because I ordered from amazon and I live in Azerbaijan so resending it back to acer to check out and stuff like that will really be long and extremely uncomfortable for me,so if anyone could help I would really appreciate it :(
    turqay16 roll back all the updates you had done if that doesnt work perform and acer stock recovery (fresh install) again and disable the updates permanently only update what you need manually and only if you have any issues windows updates tend to mess everything up when it comes to drivers especially on 1903 if that still doesnt work you will have to send it back to get it fixed
    I managed to fix the problem by reinstalling Windows and choosing my location as USA instead of my own country,I don’t know that affected it but it did
    That's quite a strange but working solution :lol:!
    Trying to do my best here - Your happy Predator owner =)!