Nvidia installer cannot continue ( Helios 300 2019)

ForlorNz
ForlorNz Member Posts: 21 Networker
edited November 2023 in 2019 Archives
Hi as my title says I keep getting this error even though my driver is from Nvidia.

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,444 Trailblazer
    Hi,
    Could you please post the model of your laptop, like Gx-xxx, in the mean time, go to Device manager, expand Display adaptors, go to the Properties of your NVIDIA card, post the snip of the driver version showing in Driver tab.

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    ForlorNz have you checked if your gpu its showing up on device manager by the pic you posted seems it might not be there if its not there the drivers cannot find the hardware and wont install


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • ForlorNz
    ForlorNz Member Posts: 21 Networker
    Hi,
    Could you please post the model of your laptop, like Gx-xxx, in the mean time, go to Device manager, expand Display adaptors, go to the Properties of your NVIDIA card, post the snip of the driver version showing in Driver tab.

    Ph315-52-78VL 
    Driver v- 25.21.14.1788
  • ForlorNz
    ForlorNz Member Posts: 21 Networker
    xapim said:
    ForlorNz have you checked if your gpu its showing up on device manager by the pic you posted seems it might not be there if its not there the drivers cannot find the hardware and wont install
    Hi there
    Yes it is there device manager - display adapters - Nvidia GeForce GTX 1660Ti 

    I've seen many compliments about this as well. It seems clean windows install or only downloading through GeForce experience works. But I don't want to use GeForce experience since it will give me the latest driver which I don't want. I wanted to specifically Install the 430.86 which works the best for my system
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    ForlorNz said:
    xapim said:
    ForlorNz have you checked if your gpu its showing up on device manager by the pic you posted seems it might not be there if its not there the drivers cannot find the hardware and wont install
    Hi there
    Yes it is there device manager - display adapters - Nvidia GeForce GTX 1660Ti 

    I've seen many compliments about this as well. It seems clean windows install or only downloading through GeForce experience works. But I don't want to use GeForce experience since it will give me the latest driver which I don't want. I wanted to specifically Install the 430.86 which works the best for my system
    The issue seems to be that windows took over all drivers and to downgrade seems to create the issues i would probably try to find out on nvidia forums why is the reason you cannot downgrade into the driver you want this seems to only happen in the new 1903 im still on 1809 since the beginning with updates disabled never had a single issue for 18months now :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • ForlorNz
    ForlorNz Member Posts: 21 Networker
    xapim said:
    ForlorNz said:
    xapim said:
    ForlorNz have you checked if your gpu its showing up on device manager by the pic you posted seems it might not be there if its not there the drivers cannot find the hardware and wont install
    Hi there
    Yes it is there device manager - display adapters - Nvidia GeForce GTX 1660Ti 

    I've seen many compliments about this as well. It seems clean windows install or only downloading through GeForce experience works. But I don't want to use GeForce experience since it will give me the latest driver which I don't want. I wanted to specifically Install the 430.86 which works the best for my system
    The issue seems to be that windows took over all drivers and to downgrade seems to create the issues i would probably try to find out on nvidia forums why is the reason you cannot downgrade into the driver you want this seems to only happen in the new 1903 im still on 1809 since the beginning with updates disabled never had a single issue for 18months now :)
    How can I disable windows update? I'm on 1809 aswell. ( Windows 10 home)