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Important: Upgrading may void your warranty

hiesenhuerhiesenhuer Posts: 22Member Troubleshooter
See email below from Acer Philippines

Thank you for sending to us your concern.

Upgrade plan is expected from our valued customers, however, since the unit is under warranty, installation of upgrade parts should only be performed by our authorized services and personnel’s to ensure warranty protection and reseal. A tampered seal that is not perform by unauthorized personnel or company will void the warranty. We may only recommend 3 option for this.

1) Have the upgrade done with our authorized dealers and partners who are selling spare Memory and SSD and make sure to use only recommended brands. Charges will also depend on the said partner

2) Purchase the said parts from authorized dealers and have it installed in our service with labor charge to apply.

3) Have the entire transaction done in our main service office since we can also supply spare memory for upgrade but for a first come, first serve basis.

Please note that upgrade or modification is not part of the warranty coverage that is why charges for labor cost is given as charge.



FAQ & Answers

  • andylbandylb Posts: 731Member Seasoned Specialist
    This conflicts with other emails from Acer posted on this Forum and may be Philippines specific. Other statements say that memory upgrades etc.. are not covered in the warranty but the warranty is still good providing no damage was incurred performing the upgrade. What is also confusing is that RAM upgrades do not require the breaking of the seal so not voiding the warranty. So this email is confusing 

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  • hiesenhuerhiesenhuer Posts: 22Member Troubleshooter
    edited August 10
    Yes your right, Acer Philippines is very strict compared to other countries, reason why i'm posting this. But changing the RAM or HDD will require you to break the seal since Acer Nitro 5 (2019 models) doesn't have dedicated cover. It will require to open the whole laptop cover. And Acer covered the screw with the warranty sticker. The sticker is a new material, if you peel it off it will get damaged, unlike old stickers that you can just take out and return.

    For upgrading: to avoid voiding the warranty, what I did is referred my laptop to Acer Service center, they guided me where to purchase the RAM and NVME, then for a small fee, they upgraded the laptop, including the transfer of OS from the old HDD to the fast SSD. it only took 1 hour, and the best thing is, I get to keep the 2 year warranty, hassle free.
  • hiesenhuerhiesenhuer Posts: 22Member Troubleshooter
    Note: After the service, they covered the screws with new stickers to preserve the warranty.
  • In my opinion, I consider placing a warranty seal as inappropriate today. In many countries, such as Brazil and the United States for example, users themselves can upgrade their own devices as long as they do not damage any parts. Also, there are several videos posted on the internet about how to open the notebook, see:

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