WHot touchpad and no cursor Acer E15 e571

Everlastina
Everlastina Member Posts: 4 New User
edited September 2023 in 2019 Archives
After replacing the power jack for Acer E15 e571 the touchpad is hot when PC is turned on and the cursor disappeared. I tried Fn+F7 and its still not working. Is it possible the technician didnt fix it right? Is this worth fixing?

Answers

  • JackE
    JackE ACE Posts: 44,862 Trailblazer
    Open Device Manager. Do you see any red or yellow warnings? Jack E/NJ

    Jack E/NJ

  • Everlastina
    Everlastina Member Posts: 4 New User
    Hi,  I am in device manager but I am unable to scroll down ..but from the list that I see so far there is no  red or yellow warnings.
  • Everlastina
    Everlastina Member Posts: 4 New User
    Oh yes I see a yellow exclamation mark on 12C HID device. 
  • JackE
    JackE ACE Posts: 44,862 Trailblazer
    You'll have to get a USB mouse to navigate Device Manager to uninstall the driver for the 12C HID device, then re-boot and let Windows automatically re-install it. Or you should probably take it back to your technician and let him take care of it. Jack E/NJ

    Jack E/NJ

  • Everlastina
    Everlastina Member Posts: 4 New User
    Ok, thanks alot I will try that