Acer Nitro 5 Back cover

Aether52
Aether52 Member Posts: 4 New User
edited November 2023 in 2019 Archives
So I noticed on the right hinge to the back cover of my laptop started to crack and I feel the weak back cover giving in when I open my laptop, I want to replace it and don't know where I can get a new one installed and if I can get a 3rd party back that is much more durable somewhere else even if it is more expensive. The laptop screen itself works just fine and I have absolutely no other issues with my laptop. For now I used an industrial grade glue to hold a little bit of the cracks together. 

Answers

  • Is your notebook still under warranty?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Aether52
    Aether52 Member Posts: 4 New User
    edited August 2019
    The warranty doesn't cover physical damages. Which my issue most likely falls under "mishandling or negligence", despite my best efforts to treat my laptop very carefully.
  • OK! But was this physical damage done to you? Did you drop the notebook or something? I ask this, because if the damage was not caused by the user, the warranty should fix the notebook.
    I would like to remind you that I do not work for Acer and I am giving only my personal opinion.
    It would be interesting if you informed the notebook model. Example an515-51-75kz.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Aether52
    Aether52 Member Posts: 4 New User
    I did not drop my laptop and it hasn't fallen to my knowledge. It is an AN515-53.
  • If a manufacturing defect is found, I believe Acer technical support should repair the notebook under warranty. Have you contacted Acer technical support?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Aether52
    Aether52 Member Posts: 4 New User
    I have not. Thought I'd much rather replace the back myself instead of waiting a couple weeks to get my laptop back. I just wish to know if there are more durable aftermarket back covers that I can get. 
  • If your notebook is under warranty, contact Acer technical support. You can submit a screenshot of the problem part.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Aether52 said:
    I have not. Thought I'd much rather replace the back myself instead of waiting a couple weeks to get my laptop back. I just wish to know if there are more durable aftermarket back covers that I can get. 

    As my friend above said and you will probably invalidate your warranty

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★