Acer nitro 5 515-42 R6GV (BSOD)

B4ttleSky
B4ttleSky Member Posts: 136 Skilled Fixer WiFi Icon
edited November 2023 in 2019 Archives
Hi,
I have recently installed a crucial 8gb ddr4 2400 ram on the laptop and the laptop detects the ram (dual channel) but after 10-15 mins of gameplay i get various BSOD errors as shown in pictures....  

Best Answer

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Answer ✓
    Check this screenshots:
    Resultado de imagem para single rank
    Check with program cpuz too!

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«1

Answers

  • Balatekie
    Balatekie ACE Posts: 1,353 Pioneer
    Hi!!

    @B4ttleSky           

    As you are experiencing this BSOD issue after adding RAM to your computer, I assume it is time to manage Virtual Memory. 

    Your computer has two types of memory, Random Access Memory (RAM) and Virtual Memory. All programs use RAM, but when there isn't enough RAM for the program you're trying to run, Windows temporarily moves information that would normally be stored in RAM to a file on your hard disk called a Paging File. The amount of information temporarily stored in a paging file is also referred to as virtual memory. Using virtual memory, in other words, moving information to and from the paging file, frees up enough RAM for programs to run correctly.

    How to calculate Windows 10 Virtual Memory / Pagefile

    There is a formula for calculating the correct pagefile size. Initial size is one and a half (1.5) x the amount of total system memoryMaximum size is three (3) x the initial size. So let's say you have 4 GB (1 GB = 1,024 MB x 4 = 4,096 MB) of memory. The initial size would be 1.5 x 4,096 = 6,144 MB and the maximum size would be 3 x 6,144 = 18,432 MB.

    How to change Windows 10 Virtual Memory / Pagefile

    All the information and links you will need are going to be on the System page.

    1. Bring up the System page by either:
      • Pressing the Windows logo key Windows logo key + Pause
      • or
      • Open File Explorer by left-clicking the manila folder icon on the Taskbar or pressing the Windows Logo key Windows logo key + E at the same time. When File Explorer is open, right-click on This PC and select Properties on the context menu that appears.
    2. Make note of the installed memory (RAM)
      System page inside of Windows 10
    3. Click on the Advanced system settings link
    4. Click on the Advanced tab of the System Properties dialog box
      System Properties dialog box inside of Windows 10
    5. Click on the Settings ... button in the Performance section
    6. Click on the Advanced tab of the Performance Options dialog box
      Performance Options dialog box inside of Windows 10
    7. Click on the Change ... button inside of the Virtual memorysection
    8. Deselect the Automatically manage paging file size for all drives check box
      Virtual Memory dialog box inside of Windows 10
    9. Select Custom size and enter the initial size and maximum sizeusing the calculation shown above
    10. Click on the Set button
     :) If you think I've answered your question, please hit the Accept Answer:)

  • MartinJohn00001
    MartinJohn00001 Member Posts: 636 Seasoned Specialist WiFi Icon
    @B4ttleSky
    Hi, try to do a system refresh by following the below steps.
    1) Press and hold the Power key for 5 seconds to power the system off completely and unplug all the cables.
    2) Press and hold down the Alt key, press the Power key to turn on the computer.Immediately start tapping the F10 key while you are still holding down the Alt key.
    3) Your system should boot to a blue screen that says Choose an option.
    4) Select Troubleshoot.
    5) Click Reset your PC. 
    6 )Click Next, then select keep my files.
    7) Click Reset to begin the recovery.

    Kindly click "YES" to "Did this answer the question" if my answer helped you!      
    Thank you and have a Blessed Day  :3
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Do what @Balatekie said before even thinking about reinstalling windows as suggested above, this is a RAM memory problem not a Windows problem, it may come to that but not yet

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    edited August 2019
    He had already posted another one with a problem and had opted to change the memory, see: https://community.acer.com/en/discussion/572846/acer-nitro-5-515-42-r6gv-upgrades#latest
    I think there must be some incompatibility between the hynix memory and the crucial memory. In addition, it would be interesting for him to inform the bios version.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    I wouldn't spend too much time on it, I would just purchase another 8gb stick of identical crucial memory, it's cheap enough. Funny thing is I have exactly the same as he does 8gb Hynix and 8gb Crucial, same model laptop and no problems

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • B4ttleSky
    B4ttleSky Member Posts: 136 Skilled Fixer WiFi Icon
    Balatekie said:
    Hi!!

    @B4ttleSky           

    As you are experiencing this BSOD issue after adding RAM to your computer, I assume it is time to manage Virtual Memory. 

    Your computer has two types of memory, Random Access Memory (RAM) and Virtual Memory. All programs use RAM, but when there isn't enough RAM for the program you're trying to run, Windows temporarily moves information that would normally be stored in RAM to a file on your hard disk called a Paging File. The amount of information temporarily stored in a paging file is also referred to as virtual memory. Using virtual memory, in other words, moving information to and from the paging file, frees up enough RAM for programs to run correctly.

    How to calculate Windows 10 Virtual Memory / Pagefile

    There is a formula for calculating the correct pagefile size. Initial size is one and a half (1.5) x the amount of total system memoryMaximum size is three (3) x the initial size. So let's say you have 4 GB (1 GB = 1,024 MB x 4 = 4,096 MB) of memory. The initial size would be 1.5 x 4,096 = 6,144 MB and the maximum size would be 3 x 6,144 = 18,432 MB.

    How to change Windows 10 Virtual Memory / Pagefile

    All the information and links you will need are going to be on the System page.

    1. Bring up the System page by either:
      • Pressing the Windows logo key Windows logo key + Pause
      • or
      • Open File Explorer by left-clicking the manila folder icon on the Taskbar or pressing the Windows Logo key Windows logo key + E at the same time. When File Explorer is open, right-click on This PC and select Properties on the context menu that appears.
    2. Make note of the installed memory (RAM)
      System page inside of Windows 10
    3. Click on the Advanced system settings link
    4. Click on the Advanced tab of the System Properties dialog box
      System Properties dialog box inside of Windows 10
    5. Click on the Settings ... button in the Performance section
    6. Click on the Advanced tab of the Performance Options dialog box
      Performance Options dialog box inside of Windows 10
    7. Click on the Change ... button inside of the Virtual memorysection
    8. Deselect the Automatically manage paging file size for all drives check box
      Virtual Memory dialog box inside of Windows 10
    9. Select Custom size and enter the initial size and maximum sizeusing the calculation shown above
    10. Click on the Set button
    Hi!
    Thanks for your reply but i i dont think its the virtual memory as the same game (rust) runs on 8gb ram without giving me BSOD but gives me BSOD when adding a new RAM... i tested the ram by removing the reinstalled ram and the error still exist
    @B4ttleSky
    Hi, try to do a system refresh by following the below steps.
    1) Press and hold the Power key for 5 seconds to power the system off completely and unplug all the cables.
    2) Press and hold down the Alt key, press the Power key to turn on the computer.Immediately start tapping the F10 key while you are still holding down the Alt key.
    3) Your system should boot to a blue screen that says Choose an option.
    4) Select Troubleshoot.
    5) Click Reset your PC. 
    6 )Click Next, then select keep my files.
    7) Click Reset to begin the recovery.
    Tried but doesnt does...
    He had already posted another one with a problem and had opted to change the memory, see: https://community.acer.com/en/discussion/572846/acer-nitro-5-515-42-r6gv-upgrades#latest
    I think there must be some incompatibility between the hynix memory and the crucial memory. In addition, it would be interesting for him to inform the bios version.


    **** Ill check the bios version and let you knowandylb said:
    I wouldn't spend too much time on it, I would just purchase another 8gb stick of identical crucial memory, it's cheap enough. Funny thing is I have exactly the same as he does 8gb Hynix and 8gb Crucial, same model laptop and no problems
    You think the new RAM is damaged?
    Would have bought another module but running low on budget 😅
  • B4ttleSky
    B4ttleSky Member Posts: 136 Skilled Fixer WiFi Icon
    the bios version is V1.13
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    B4ttleSky said:
    the bios version is V1.13

    V1.13 is the correct version. As for damaged RAM it's impossible to say but I've seen it on here before. I have the exact same model and the exact same RAM as you, the Hynix it shipped with and the Crucial that you added and it works fine so I think you need to return the Crucial RAM for a replacement, Amazon are good for that

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • B4ttleSky
    B4ttleSky Member Posts: 136 Skilled Fixer WiFi Icon
    andylb said:
    B4ttleSky said:
    the bios version is V1.13

    V1.13 is the correct version. As for damaged RAM it's impossible to say but I've seen it on here before. I have the exact same model and the exact same RAM as you, the Hynix it shipped with and the Crucial that you added and it works fine so I think you need to return the Crucial RAM for a replacement, Amazon are good for that
    I guess the ram is faulty.. when did u add the crucial ram in ur laptop? Is it good? Does it perform good like other rams do?
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    edited August 2019
    B4ttleSky said:
    andylb said:
    B4ttleSky said:
    the bios version is V1.13

    V1.13 is the correct version. As for damaged RAM it's impossible to say but I've seen it on here before. I have the exact same model and the exact same RAM as you, the Hynix it shipped with and the Crucial that you added and it works fine so I think you need to return the Crucial RAM for a replacement, Amazon are good for that
    I guess the ram is faulty.. when did u add the crucial ram in ur laptop? Is it good? Does it perform good like other rams do?

    I did it in February, mine came with the standard 8gb stock Hynix RAM and I added the Crucial 8gb and I've never had one problem. Below is the RAM I bought


    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • B4ttleSky
    B4ttleSky Member Posts: 136 Skilled Fixer WiFi Icon
    andylb said:
    B4ttleSky said:
    andylb said:
    B4ttleSky said:
    the bios version is V1.13

    V1.13 is the correct version. As for damaged RAM it's impossible to say but I've seen it on here before. I have the exact same model and the exact same RAM as you, the Hynix it shipped with and the Crucial that you added and it works fine so I think you need to return the Crucial RAM for a replacement, Amazon are good for that
    I guess the ram is faulty.. when did u add the crucial ram in ur laptop? Is it good? Does it perform good like other rams do?

    I did it in February, mine came with the standard 8gb stock Hynix RAM and I added the Crucial 8gb and I've never had one problem. Below is the RAM I bought


    I dont see ur attachments on the comment... 
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Sorry trying again m8


    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • B4ttleSky
    B4ttleSky Member Posts: 136 Skilled Fixer WiFi Icon
    andylb said:
    Sorry trying again m8


    Thats the one i purchased too... Dam :(
  • B4ttleSky
    B4ttleSky Member Posts: 136 Skilled Fixer WiFi Icon
    B4ttleSky said:
    andylb said:
    Sorry trying again m8


    Thats the one i purchased too... Dam :(
    can u suggest me some softwares that i should which could improve the laptops performance and other aspects? which ssd are u using i got Western Digital 240gb.
  • B4ttleSky
    B4ttleSky Member Posts: 136 Skilled Fixer WiFi Icon
    andylb said:
    Sorry trying again m8


    why u purchased single rank? and whats the difference between single rank and dual rank ram?
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    I purchased single rank because the pre installed is single rank. I don't use any 3rd party software to improve my system and I don't have an SSD


    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • B4ttleSky
    B4ttleSky Member Posts: 136 Skilled Fixer WiFi Icon
    andylb said:
    I purchased single rank because the pre installed is single rank. I don't use any 3rd party software to improve my system and I don't have an SSD


    so mine is single rank as well? what happens if i use dual rank and how to know if my ram is single rank? :D
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Answer ✓
    Check this screenshots:
    Resultado de imagem para single rank
    Check with program cpuz too!

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • B4ttleSky
    B4ttleSky Member Posts: 136 Skilled Fixer WiFi Icon
    Check this screenshots:
    Resultado de imagem para single rank
    Check with program cpuz too!

    my crucial ram doesnt have anything written on it