Acer e15 e5-575g i5 7200u don't start OS

Lifeguardz
Lifeguardz Member Posts: 2 New User
edited September 2023 in 2019 Archives
Hello everyone,

The laptop is in good condition again and well esteemed. It has a malfunction, it does not start the operating system. The green cursor is focused on the black background and the blinking cursor in the upper left corner as shown in the image. I cannot enter in bios and external monitors, keyboards, mouse don't connect. Any suggestions/help so I can solve this problem? 

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