Acer Switch SW312-31 keyboard appears to be connected but won't type

The other night I used my Switch in tablet mode to read on my Kindle App. I've had my laptop for about 8 months. (This happened once before but I have no clue what I did to fix it...it just worked.) The next morning went to use it and the keyboard was not working. I tried talking to Acer, but all they were able to tell me to do was to reset it...which I did and it didn't work completely. When I remove the keyboard it registers that I've taken it off, ie: asks me if I want to switch to tablet mode. So its registering but when I use the keys it does not type. Just wondering before I give up and send it back for repairs if anyone else had experienced this. Thanks in advance!

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JackE

>>>>I tried talking to Acer, but all they were able to tell me to do was to reset it...which I did and it didn't work completely.>>>

What do you mean by 'didn't work completely'? Did it work 'partially'? Jack E/NJ

billsey

Yeah, if some keys work it might just be in numlock mode...

kabubi

First of all lat me say I'm an EU consumer from Italy not so much expert with IT problems.
I noticed the same keyboard problem with ACER SW 312-31 some months ago: I tried to connect a second key board via USB without noticing any good result, after that I purchase on line the USB memory with the recovery software .
Firstly I tried the restore operation without solving the keyboard problem , secondly I tried to restore the factory condition .
As final result actually I'm stopped at the following points:
a) the original computer key board it isn't still working even there is the signal proving the magnetic contact with the relevant icona;
b) the second key board connected via wireless now it is working;
c) the computer was sold with MCafee antivirus an now after the sofware restoration it is proposing Norton antivisus.

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