Camera stopped working after windows update - Aspire A515-52

Leeha

Camera functioned fine... did a windows update, now get Error 0xA00F4244 - can´t find camera
Already uninstalled and had computer find hardware changes
Already tried uninstalling/reinstalling drivers
The apps have permissions to use the camera in the privacy settings
Camera still offline... Any Suggestions - need functioning ASAP
Ran DxDiag:

ime of this report: 8/6/2019, 22:45:25

             Machine name: LAPTOP-7D13EQLO

               Machine Id: {1D8F821B-EAB0-4F1B-843E-0E93FB4521FD}

         Operating System: Windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)

                 Language: Spanish (Regional Setting: Spanish)

      System Manufacturer: Acer

             System Model: Aspire A515-52

                     BIOS: V1.04 (type: UEFI)

                Processor: Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz (8 CPUs), ~1.8GHz

                   Memory: 8192MB RAM

      Available OS Memory: 8042MB RAM

                Page File: 3493MB used, 5828MB available

              Windows Dir: C:\WINDOWS

          DirectX Version: DirectX 12

      DX Setup Parameters: Not found

         User DPI Setting: 96 DPI (100 percent)

       System DPI Setting: 96 DPI (100 percent)

          DWM DPI Scaling: Disabled

                 Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported

 DirectX Database Version: Unknown

           DxDiag Version: 10.00.18362.0267 64bit Unicode

------------

DxDiag Notes

------------

      Display Tab 1: No problems found.

        Sound Tab 1: No problems found.

          Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D:    0/4 (retail)

DirectDraw:  0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay:  0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow:  0/6 (retail)

---------------

Display Devices

---------------

           Card name: Intel(R) UHD Graphics 620

        Manufacturer: Intel Corporation

           Chip type: Intel(R) UHD Graphics Family

            DAC type: Internal

         Device Type: Full Device (POST)

          Device Key: Enum\PCI\VEN_8086&DEV_3EA0&SUBSYS_128D1025&REV_00

       Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 

 Device Problem Code: No Problem

 Driver Problem Code: Unknown

      Display Memory: 4149 MB

    Dedicated Memory: 128 MB

       Shared Memory: 4021 MB

        Current Mode: 1366 x 768 (32 bit) (60Hz)

         HDR Support: Not Supported

    Display Topology: Internal

 Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709

     Color Primaries: Red(0.561523,0.335938), Green(0.343750,0.574219), Blue(0.163086,0.125977), White Point(0.313477,0.329102)

   Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000

        Monitor Name: Generic PnP Monitor

       Monitor Model: unknown

          Monitor Id: AUO81EC

         Native Mode: 1366 x 768(p) (60.059Hz)

         Output Type: Internal

Monitor Capabilities: HDR Not Supported

Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP

      Advanced Color: Not Supported

         Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_base.inf_amd64_30cf843d483cfa4e\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_base.inf_amd64_30cf843d483cfa4e\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_base.inf_amd64_30cf843d483cfa4e\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_base.inf_amd64_30cf843d483cfa4e\igd12umd64.dll

 Driver File Version: 24.20.0100.6195 (English)

      Driver Version: 24.20.100.6195

         DDI Version: 12

      Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1

        Driver Model: WDDM 2.4

 Graphics Preemption: Triangle

  Compute Preemption: Thread

            Miracast: Supported

      Detachable GPU: No

 Hybrid Graphics GPU: Integrated

      Power P-states: Not Supported

      Virtualization: Paravirtualization 

          Block List: No Blocks

  Catalog Attributes: Universal:False Declarative:True 

   Driver Attributes: Final Retail

    Driver Date/Size: 20/06/2018 2:00:00, 2004696 bytes

         WHQL Logo'd: Yes

     WHQL Date Stamp: Unknown

   Device Identifier: {D7B78E66-7DE0-11CF-A66B-E932BBC2D535}

           Vendor ID: 0x8086

           Device ID: 0x3EA0

           SubSys ID: 0x128D1025

         Revision ID: 0x0000

  Driver Strong Name: oem36.inf:5f63e5345b9625c8:iWHL_w10_DS:24.20.100.6195:PCI\VEN_8086&DEV_3EA0&SUBSYS_128D1025

      Rank Of Driver: 00CF0001

         Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C 

         DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeVC1_D2010  DXVA2_ModeWMV9_IDCT  DXVA2_ModeVC1_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeH264_VLD_Multiview_NoFGT  DXVA2_ModeVP8_VLD  DXVA2_ModeHEVC_VLD_Main  DXVA2_ModeHEVC_VLD_Main10  DXVA2_ModeVP9_VLD_Profile0  DXVA2_ModeVP9_VLD_10bit_Profile2  

   Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 

        D3D9 Overlay: Supported

             DXVA-HD: Supported

        DDraw Status: Enabled

          D3D Status: Enabled

          AGP Status: Enabled

       MPO MaxPlanes: 1

            MPO Caps: Not Supported

         MPO Stretch: Not Supported

     MPO Media Hints: Not Supported

         MPO Formats: Not Supported

    PanelFitter Caps: Not Supported

 PanelFitter Stretch: Not Supported

   Extension Drivers: 

             Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_ext.inf_amd64_e79e763a30569c55\iigd_ext.inf

          Driver Version: 24.20.100.61953

             Driver Date: 07/20/2018

         Driver Provider: Intel Corporation

      Catalog Attributes: Universal:False Declarative:True 

             Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_ext.inf_amd64_d1c804a50777a083\iigd_ext.inf

          Driver Version: 25.20.100.6444

             Driver Date: 11/19/2018

         Driver Provider: Intel Corporation

      Catalog Attributes: Universal:False Declarative:True 

   Component Drivers: 

             Driver Name: Unknown

          Driver Version: Unknown

             Driver Date: Unknown

         Driver Provider: Unknown

      Catalog Attributes: N/A

             Driver Name: Unknown

          Driver Version: Unknown

             Driver Date: Unknown

         Driver Provider: Unknown

      Catalog Attributes: N/A

             Driver Name: Unknown

          Driver Version: Unknown

             Driver Date: Unknown

         Driver Provider: Unknown

      Catalog Attributes: N/A

MaClane

Good evening Leeha !

There are already several webcam error reports in Windows 10 updates in releases 1903.
I suggest that you return your system to an earlier point until this error is properly addressed by Microsoft.

Manley1312

I have just INSTALLED Windows 10 on an Acer A515-52-79GM and also no camera (not shown in Device Manager either).

I have updated; reset etc. with no luck

Also appears there are NO DRIVERS on the Acer support website....
What do we do!!!

MaClane

Good evening Manley1312 !

To keep the forum organized and your questions more visible, please avoid posting to topics that have already been resolved, opened by other users or inactive.
Always open a new post, as it has been guided by moderators.
Put an @ in front of my name that will guide you there for any questions

AnnieS78

Has there been a fix found for this issue. I discovered it has happened to my Aspire after I needed to unplug my Logitech to use on another PC.

Extremely disappointed as I love everything about my laptop but this is a kill point in whether I'll continue to use Acer if there's no fix.