My Acer E15 black screen

Zerometal
Zerometal Member Posts: 2 New User
edited September 2023 in 2019 Archives
Hi hoping for some help, my screen has no power whatsoever. I have tried the battery reset button 3 times. I have plugged in a external monitor, nothing happens, have also let the battery discharge naturally to no avail. I have plugged in a external mouse as I have read sometimes the magnet on the screen will fail to acknowledge the screen being upright and a external mouse would jog it on and get nothing.  This is my last ditch effort before I call acer for help. Any suggestions appreciated.

Answers

  • JackE
    JackE ACE Posts: 44,862 Trailblazer
    Try turning the screen on with the FN+F6 toggle key combo. If no joy, try HDMI out to a TV screen with the FN+F5 toggle key combo. Jack E/NJ

    Jack E/NJ

  • Zerometal
    Zerometal Member Posts: 2 New User
    Thanks for the reply JackE, I
     Tried both and no response for either.  Ended up calling support and gonna ship to get repaired.
  • JackE
    JackE ACE Posts: 44,862 Trailblazer
    Is it still under warranty? Jack E/NJ

    Jack E/NJ