Hello, good morning, I have problems with my laptop, watching any video.

elalo07
elalo07 Member Posts: 3 New User
edited November 2023 in 2019 Archives
Buen día estoy teniendo problemas con mi laptop la cual adquirí hace 2 meses para renderizado cosa que aun no hacia, Al reproducir cualquier vídeo inicia bien buena calidad de imagen pero después  de unos minutos se pone verde la imagen del vídeo y tengo reiniciar el vídeo para que vuelva reproducir y en ocasiones la pantalla se pone azul, ya se actualizaron los controladores con la configuración del sitio oficial de Acer al igual que el BIOS pero no sirvió de nada, las imágenes que anexo son al reproducir una película, aparte esta super lenta es imposible realizar cualquier actividad, espero me puedan ayudar. Gracias.



Good day I am having problems with my laptop which I acquired 2 months ago for rendering something that I still did not do, When playing any video starts good image quality but after a few minutes the video image turns green and I have to restart the video to that replay and sometimes the screen turns blue, the drivers have been updated with the configuration of the official site of Acer as well as the BIOS but it did not help, the images attached are when playing a movie, apart from it is super slow It's impossible to do any activity, I hope you can help me Thank you.

[Post edited as the member posted in Spanish  language -Acer-Harvey]


Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited August 2019
    @elalo07 What is your full model number and specs bare in mind that for rendering you might need to upgrade your ram and the ssd to nvme if you still have sata you also need a good cpu like a i7 8th gen also a 1060+ seems to be a gpu driver issue or that you might even be using you rendering software on the IGPU instead of the DGPU

    but you can google for your bsod  error and also get bluescreenviewer to check what is the exact driver causing the bsod


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
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