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Predator Helios 300 - G3-572 - My laptop is not charging after 84% and it even shutting down at 30%.

PreadtorPreadtor Posts: 40Member Troubleshooter
edited August 5 in Predator Laptops
my laptop is not chaging after 84% and it even shutting down at 30%.
charger keeps connecting and disconnecting automatically. I've tried resetting the battery, changing charging ports, Uninstalling the drivers, Draining and charging it back again however the problem still persists. After draining my battery I did charge it up and it was working perfectly until it hit 84% when the problem again started. The problem starts occurring as soon as it hits 84%

Best Answers

  • nguyentuanpcnguyentuanpc Posts: 4 New User
    Accepted Answer
    The battery is too much bottle and needs replacing

    -----------------------------------
    Laptop Gaming giá rẻ Tphcm
  • XdxDXdxD Posts: 616 Seasoned Specialist
    Accepted Answer
    Preadtor said:
    Ok thank you...😇😇

    Is battery calibration must ...for my new battery...
    @egydiocoelho


    Yes, it is. Calibrate it when its new, then you don't need to perform later.
  • egydiocoelhoegydiocoelho Posts: 23,301 Trailblazer
    Accepted Answer
    You're welcome, my friend. Accept my answer and that of colleague xdxd who helped solve your problem.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • egydiocoelhoegydiocoelho Posts: 23,301 Trailblazer
    Accepted Answer
    @XdxD Sometimes it is necessary to calibrate the battery even after purchase so that the battery meter in windows shows the correct charge capacity.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
«1345

FAQ & Answers

  • egydiocoelhoegydiocoelho Posts: 23,301ACE Trailblazer
    What is the notebook model? Example an515-51-75kz. Also, have you tried calibrating the battery?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • PreadtorPreadtor Posts: 40Member Troubleshooter
    edited August 2
    its acer predator helios 300 (G3-572)
    yes i have done battery calibration.
    @egydiocoelho

  • egydiocoelhoegydiocoelho Posts: 23,301ACE Trailblazer
    Are you using windows version 1809 or 1903? Have you tried restoring to a point prior to the problem?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • PreadtorPreadtor Posts: 40Member Troubleshooter
    edited August 2
    my laptop is not chaging after 84% and it even shutting down at 30%.
    charger keeps connecting and disconnecting automatically. I've tried resetting the battery, changing charging ports, Uninstalling the drivers, Draining and charging it back again however the problem still persists. After draining my battery I did charge it up and it was working perfectly until it hit 84% when the problem again started. The problem starts occurring as soon as it hits 84%

    acer predator helios 300 (G3-572)
  • PreadtorPreadtor Posts: 40Member Troubleshooter
    its 1903 version.
    whats meant by this(restoring to a point prior to the problem)
    @egydiocoelho

  • JackEJackE Posts: 16,745ACE Trailblazer
    Please do not post multiple threads and private messages on the same issue. Jack E/NJ
  • JackEJackE Posts: 16,745ACE Trailblazer
    Please do not post multiple threads and private messages on the same issue. Please confine this issue to this thread. Thank you. Jack E/NJ

  • egydiocoelhoegydiocoelho Posts: 23,301ACE Trailblazer
    Use system restore and choose a date prior to the problem.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • PreadtorPreadtor Posts: 40Member Troubleshooter
    i have done resetting my pc also.

    and one thing there is an app called acer care center ->> in that there is a battery option ->>there it is showing a suggestion that->> battery has been degraded due to long term use.


  • egydiocoelhoegydiocoelho Posts: 23,301ACE Trailblazer
    Your battery may be faulty. However, have you ever tried to disconnect the battery and reconnect it again on the motherboard if your notebook is no longer under warranty?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • PreadtorPreadtor Posts: 40Member Troubleshooter
    I haven't disconnected my battery.
    And it's not under warranty.

  • egydiocoelhoegydiocoelho Posts: 23,301ACE Trailblazer
    Have you downloaded hwinfo64 to check battery conditions?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • PreadtorPreadtor Posts: 40Member Troubleshooter
    I haven't downloaded that once can u send me link to download that.
  • egydiocoelhoegydiocoelho Posts: 23,301ACE Trailblazer
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • PreadtorPreadtor Posts: 40Member Troubleshooter
    Thanks you so much ....
    What I have to do after downloading...???
  • egydiocoelhoegydiocoelho Posts: 23,301ACE Trailblazer
    Install it and then go here:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • PreadtorPreadtor Posts: 40Member Troubleshooter
    edited August 2
    once can you check this....

  • egydiocoelhoegydiocoelho Posts: 23,301ACE Trailblazer
    here my friend:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • PreadtorPreadtor Posts: 40Member Troubleshooter
    ok check the one i have posted above
  • PreadtorPreadtor Posts: 40Member Troubleshooter
    Preadtor said:
    once can you check this....


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