Keyboard lights wont come on triton 500

Scooter61
Scooter61 Member Posts: 5

Tinkerer

edited November 2023 in 2019 Archives
I opened my predator triton 500 up last night to add an additional SSD and now the keyboard lights dont function.  There was a windows update before I opened it up, so Im not sure if its a hardware issue or software. Any help on this issue would be appreciated.

Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    Have you tried to roll back the latest updates also FN+F9 not working ?


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    It doesn't work by pressing Fn + F9 (in my G3-572, F9 has the backlight symbol)? 
    Trying to do my best here - Your happy Predator owner =)!
  • Scooter61
    Scooter61 Member Posts: 5

    Tinkerer

    edited August 2019
    I've rolled back and tried all the shortcut keys. 

  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    edited August 2019
    I think the wire connecting the backlight and motherboard (or some power source, I don't know that much of its underside) may have got disconnected while you were connecting your SSD. I had so many Windows Updates but not a single one had any effect on backlight. I'd recommend contacting nearest Acer Service Center.
    Trying to do my best here - Your happy Predator owner =)!
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    XdxD said:
    I think the wire connecting the backlight and motherboard (or some power source, I don't know that much of its underside) may have got disconnected while you were connecting your SSD. I had so many Windows Updates but not a single one had any effect on backlight. I'd recommend contacting nearest Acer Service Center.
    Thats probably what happened Scooter61 please post your full model (do not post snids or serials its not allowed)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • There is only one triton 500 model. This is the pt515-51 model. It is very likely that friends xapim and xdxd are correct, as it is necessary to disassemble the entire notebook to add a new ssd, see:
    Also, I suggest you try a battery reset too:
    https://youtu.be/NfhgnxUJoZo
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
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  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    edited August 2019
    Even a clean installed Windows 10 with no Acer drivers doesn't have any effect on the backlighting. I had done a clean install day before yesterday and during installation, backlight was on throughout the process.
    Trying to do my best here - Your happy Predator owner =)!
  • Scooter61
    Scooter61 Member Posts: 5

    Tinkerer

    Thanks so much for all the help. After opening it up under a brighter light I see a small tear in the far left gold colored ribbon.  I guess I'll be needing a repair center. 

  • Was this golden ribbon?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Scooter61
    Scooter61 Member Posts: 5

    Tinkerer

    Thats the one 
  • This cable refers to the backlit keyboard, see:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    Scooter61 said:
    Thanks so much for all the help. After opening it up under a brighter light I see a small tear in the far left gold colored ribbon.  I guess I'll be needing a repair center. 

    Scooter61 Well it happens a lot when dealing with sensitive hardware the issue now is if your still on warranty they will probably void it and wont fix it because it was self user damage it will not be covered 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Scooter61
    Scooter61 Member Posts: 5

    Tinkerer

    So..last night while playing a game the keyboard just started to work again. once again thanks for the help. So I had to take out the new SSD WD Black SN750. The laptop wouldn't boot correctly.