Battery problems Aspire Nitro 5

wymwyw
wymwyw Member Posts: 3 New User
edited November 2023 in 2019 Archives

I own a laptop Gaming Aspire Nitro 5 cu procesor AMD Quad-Core FX 7th Gen ™ 9830P 3.00 GHz, 15.6", Full HD, 8GB, 256GB SSD, AMD Radeon™ RX 550 4GB, Linux, Black.

Everything worked pretty well till yesterday when I noticed a problem at battery .It seems to be stuck at around 95/94% .By stuck I mean it stops the charging and after a few seconds it starts again.I usually play games on this leptop so all time is on charger .My problem is that because it stops from charging while playing I get blue screen and I have to restart the pc.I noticed this problem with the leptop a long time ago .If I try to run the swichable graphic card (RADEON RX 500) without charger it will crash .As long as it's plugged in it works perfectly fine.I tried a lot of things and I didn't find a solution.But from what I saw if I disable microsoft surface acpi-compliant control method driver the battery will actually be charged when I enable it later , now it's at 99% .If I try to play without that driver I get bluescreen too .Anything else works well my only problem is with games.At the moment I'm not sure where is the problem and how to solve it so any help would be nice.

Answers

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    edited August 2019
    do 2 things, first do this, click on the pic below for a video of resetting the battery



    Some similar issues on other models were resolved by resetting the internal battery.

    Then uninstall the battery and adapter through the device manager then reboot an they will reinstall


    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • wymwyw
    wymwyw Member Posts: 3 New User
    edited August 2019
    Thanks for your answer  andylb!The problem is I tried it a few times already .It did not solve the problem at all.Do you have anything else in mind? As I said if I disable the driver you said to uninstall the problem disappear , it won't show battery but when I enable it back and check the battery it shows that battery charged and it got up to 100 from what I saw even if it was stuck at 95 for a few hours with the driver .The problem with it is that way my leptop seems to not care that is charging and the RX550 graphic will make my pc crash in blue screen in games or make it go pretty slow.
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    What is the actual model number? AN515-** ?

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • wymwyw
    wymwyw Member Posts: 3 New User

     AN515-41-F3GY