NVIDIA GeForce Driver Update Issue Helios 500

chubby_mareep
chubby_mareep Member Posts: 2 New User
edited November 2023 in 2019 Archives
Hi,
I'm in a bit of a situation and have next to no knowledge regarding this stuff so please help me out here

I was updating the GeForce Game Ready driver (v431.60) on my Helios 500 (PH517-51) a couple of days ago but it crashed as it was installing. I tried to start over but it said that it "isn't compatible with the version of windows". Now the driver is completely completely gone and I can't even find it on Device Manager.  what do I do? Any help will be very much appreciated. thank you!

Screenshots for reference



Best Answer

  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Answer ✓
    Is it still under warranty? If yes, send it to Acer Centre near you. They will fix or replace free of cost. 
    Trying to do my best here - Your happy Predator owner =)!

Answers

  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Answer ✓
    Is it still under warranty? If yes, send it to Acer Centre near you. They will fix or replace free of cost. 
    Trying to do my best here - Your happy Predator owner =)!
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    You can try installing the driver from here: https://www.acer.com/ac/en/US/content/support-product/7604?b=1
    Trying to do my best here - Your happy Predator owner =)!
  • chubby_mareep
    chubby_mareep Member Posts: 2 New User
    XdxD said:
    Is it still under warranty? If yes, send it to Acer Centre near you. They will fix or replace free of cost. 
    I hope so, I bought it in March 2019. I'm going to take it in tomorrow and see what can be done. Thanks :)