I suddenly loose my internet connection although i can ping everything and need to restart to fix

hello all

it is very frustrating situation in which i am in, it all started a few weeks ago,

i am using everything normally and suddenly no page opens and i loos all connections but system says internet is connected and troubleshooting does not help, at the same time i can ping every website using ping command, the only solution is to restart the system. i tried various solution non of them worked so far.

1- used the for command line to flush dns and reset ip config

2- updated every driver for my network card

at the same time all of my other devices work normally on wifi, this problem wont go away on different modem or connection type.

system info:

OS Name    Microsoft Windows 10 Home
Version    10.0.18362 Build 18362
Other OS Description     Not Available
OS Manufacturer    Microsoft Corporation
System Manufacturer    Acer
System Model    Predator G9-793
System Type    x64-based PC
System SKU    Predator G9-793_1177_1.14
Processor    Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz, 2801 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date    Insyde V1.14, 2/03/2018
SMBIOS Version    3.0
Embedded Controller Version    1.03
BIOS Mode    UEFI
BaseBoard Manufacturer    Acer
BaseBoard Product    Challenger2_SKS
BaseBoard Version    V1.14
Platform Role    Mobile
Secure Boot State    On

please help me i don't know what to do anymore, thanks in advance.

Accepted answers

xapim

1903 works ok for some but its really buggy for others even the same hardware doesnt behave the same so theres no way to know its a hit and miss personally i always disable windows updates permanently on all my devices i own and only update what i need whenever i need not when MS wants to im still on 1809 als all disabled since day 1 never had issues for 18 months now

sabahasssani

Thank you for response, done them all, nothing seems to do the trick.

i think i need to explain the problem more clearly:

after few hours or maybe a day the following happens:

- no website loads on all browsers, just blank white no loading time, upon refresh attempt instantly blank page appears

- all applications loose their connection to the web instantly or in the case of discord if i disconnect it will not connect again

- no internet based Microsoft service would work either like store, update etc

- ALL OF MY OTHER DEVICES ARE CONNECTED AND WORKING NORMALLY

tried all of the suggested measures and the following:

- flush dns and more using these commands on cmd (as an administrator):

netsh winsock reset
netsh int ip reset

ipconfig /release
ipconfig /renew

ipconfig /flushdns

- disabled firewall / antiviruse / windows security

after all of these steps only one thing will do the trick : " RESTART " and all begin again in few hours maximum a day.

I hope that i managed to give you a more clear picture now.

************ UPDATE **************

add the following for entries to your registry will simply fix the issue :

HKLM\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters

TcpTimedWaitDelay
REG_DWORD: 0000001e (hex)

MaxUserPort
REG_DWORD: 0000fffe (hex)

TcpNumConnections
REG_DWORD: 00fffffe (hex)

TcpMaxDataRetransmissions
REG_DWORD: 00000005 (hex)

for reference:

https://docs.microsoft.com/en-us/biztalk/technical-guides/settings-that-can-be-modified-to-improve-network-performance

All comments

xapim

sabahasssani Windows 1903 correct ? did you had this issue with the previous windows version build if not any special reason of why upgrade to 1903 it might be some issue with the network adapter drivers if it was working fine before roll back to the previous version before the update also do you have this issue only on wifi or also ethernet check you router as sometimes its the router's fault (depending on the router you have if its good or not this doesnt seem to happen on good routers) when there are too many devices connected to it they kick some out of the network could you explain in more detail what is happening exactly

sri369

What browser are you using? You mentioned ping works, so could this possibly be a browser related issue?

sabahasssani

xapim said:

sabahasssani Windows 1903 correct ? did you had this issue with the previous windows version build if not any special reason of why upgrade to 1903 it might be some issue with the network adapter drivers if it was working fine before roll back to the previous version before the update also do you have this issue only on wifi or also ethernet check you router as sometimes its the router's fault (depending on the router you have if its good or not this doesnt seem to happen on good routers) when there are too many devices connected to it they kick some out of the network

Yes its started after update to 1903, i deleted the old version backup, how can i roll back if i couldn't is there a fix for it?

thank you for response.

xapim

sabahasssani said:

xapim said:

sabahasssani Windows 1903 correct ? did you had this issue with the previous windows version build if not any special reason of why upgrade to 1903 it might be some issue with the network adapter drivers if it was working fine before roll back to the previous version before the update also do you have this issue only on wifi or also ethernet check you router as sometimes its the router's fault (depending on the router you have if its good or not this doesnt seem to happen on good routers) when there are too many devices connected to it they kick some out of the network

Yes its started after update to 1903, i deleted the old version backup, how can i roll back if i couldn't is there a fix for it?
thank you for response.

You can try to go back by performing an Acer factory recovery fresh install ALT+F10 on boot and choosing the do not keep your files option but bare in mind it will format everything in the system drive to stock out of the box so i suggest you to backup what you need into another drive first if you plan to follow this step or you could try to just roll back the drivers see if it fixes it but as sri369 stated above it can be a browser issue i would try more browsers just to rule it out

sabahasssani

xapim said:

sabahasssani said:

xapim said:

sabahasssani Windows 1903 correct ? did you had this issue with the previous windows version build if not any special reason of why upgrade to 1903 it might be some issue with the network adapter drivers if it was working fine before roll back to the previous version before the update also do you have this issue only on wifi or also ethernet check you router as sometimes its the router's fault (depending on the router you have if its good or not this doesnt seem to happen on good routers) when there are too many devices connected to it they kick some out of the network

Yes its started after update to 1903, i deleted the old version backup, how can i roll back if i couldn't is there a fix for it?
thank you for response.

You can try to go back by performing an Acer factory recovery fresh install ALT+F10 on boot and choosing the do not keep your files option but bare in mind it will format everything in the system drive to stock out of the box so i suggest you to backup what you need into another drive first if you plan to follow this step or you could try to roll back the drivers

do you think will there be a fix for this in near feature that does not require rolling back or fresh install? i really cant afford to fresh install the windows at this moment? i will give the drivers roll back a go though, what exactly i should roll the drivers back to? how i determine the version i need? sorry about all the question but it is frustrating just because of nonsense windows update i loose everything. thank you.

xapim

1903 works ok for some but its really buggy for others even the same hardware doesnt behave the same so theres no way to know its a hit and miss personally i always disable windows updates permanently on all my devices i own and only update what i need whenever i need not when MS wants to im still on 1809 als all disabled since day 1 never had issues for 18 months now

sabahasssani

xapim said:

1903 works ok for some but its really buggy for others even the same hardware doesnt behave the same so theres no way to know its a hit and miss personally i always disable windows updates permanently on all my devices i own and only update what i need whenever i need not when MS wants to im still on 1809 als all disabled since day 1 never had issues for 18 months now

i will try it then, i disabled update service before but its just keep starting by itself, and i don't think Microsoft will resolve this any time soon, thank you very much for your help, at least now i know the source of problem, not knowing it was driving me crazy. cheers mate.

xapim

sabahasssani said:

xapim said:

1903 works ok for some but its really buggy for others even the same hardware doesnt behave the same so theres no way to know its a hit and miss personally i always disable windows updates permanently on all my devices i own and only update what i need whenever i need not when MS wants to im still on 1809 als all disabled since day 1 never had issues for 18 months now

i will try it then, i disabled update service before but its just keep starting by itself, and i don't think Microsoft will resolve this any time soon, thank you very much for your help, at least now i know the source of problem, not knowing it was driving me crazy. cheers mate.

To disable windows updates permanently it has to be via regedit itself and group policies and after disable the service or else the service will be auto activated by windows again on every reboot

XdxD

sabahasssani said:
do you think will there be a fix for this in near feature that does not require rolling back or fresh install? i really cant afford to fresh install the windows at this moment? i will give the drivers roll back a go though, what exactly i should roll the drivers back to? how i determine the version i need? sorry about all the question but it is frustrating just because of nonsense windows update i loose everything. thank you.

Yes, there is. Let me find the file first. I installed the newer Wi-Fi driver. Can you tell me your Wi-Fi card's Hardware ID? Here's mine (go to device manager and show me the ID like I did here):

Image: https://us.v-cdn.net/6029997/uploads/editor/3b/03qlgx1cpw3e.png

sabahasssani

XdxD said:

sabahasssani said:
do you think will there be a fix for this in near feature that does not require rolling back or fresh install? i really cant afford to fresh install the windows at this moment? i will give the drivers roll back a go though, what exactly i should roll the drivers back to? how i determine the version i need? sorry about all the question but it is frustrating just because of nonsense windows update i loose everything. thank you.

Yes, there is. Let me find the file first. I installed the newer Wi-Fi driver. Can you tell me your Wi-Fi card's Hardware ID? Here's mine (go to device manager and show me the ID like I did here):

here it is :

Image: https://us.v-cdn.net/6029997/uploads/editor/8y/bymcxscgrdl1.jpg

XdxD

Download this. Extract it anywhere. Then as in the above picture of yours, go to driver tab and click on Update Driver -> Browse my PC locally -> Browse and select the extracted folder. It will fetch and install the new driver. Restart and enjoy. My Wi-Fi hasn't dropped once in 1903 after updating to newer Wi-Fi driver.

sabahasssani

XdxD said:

Download this. Extract it anywhere. Then as in the above picture of yours, go to driver tab and click on Update Driver -> Browse my PC locally -> Browse and select the extracted folder. It will fetch and install the new driver. Restart and enjoy. My Wi-Fi hasn't dropped once in 1903 after updating to newer Wi-Fi driver.

no luck

sabahasssani

XdxD said:

Download this. Extract it anywhere. Then as in the above picture of yours, go to driver tab and click on Update Driver -> Browse my PC locally -> Browse and select the extracted folder. It will fetch and install the new driver. Restart and enjoy. My Wi-Fi hasn't dropped once in 1903 after updating to newer Wi-Fi driver.

unfortunately did not work

XdxD

sabahasssani said:

XdxD said:

Download this. Extract it anywhere. Then as in the above picture of yours, go to driver tab and click on Update Driver -> Browse my PC locally -> Browse and select the extracted folder. It will fetch and install the new driver. Restart and enjoy. My Wi-Fi hasn't dropped once in 1903 after updating to newer Wi-Fi driver.

no luck

Still experiencing Wi-Fi disconnections? Turn this off. I now have uninterrupted Wi-Fi connection without having to update the driver.

Image: https://us.v-cdn.net/6029997/uploads/editor/jz/kesguq155w2b.png

sabahasssani

Thank you for response, done them all, nothing seems to do the trick.

i think i need to explain the problem more clearly:

after few hours or maybe a day the following happens:

- no website loads on all browsers, just blank white no loading time, upon refresh attempt instantly blank page appears

- all applications loose their connection to the web instantly or in the case of discord if i disconnect it will not connect again

- no internet based Microsoft service would work either like store, update etc

- ALL OF MY OTHER DEVICES ARE CONNECTED AND WORKING NORMALLY

tried all of the suggested measures and the following:

- flush dns and more using these commands on cmd (as an administrator):

netsh winsock reset
netsh int ip reset

ipconfig /release
ipconfig /renew

ipconfig /flushdns

- disabled firewall / antiviruse / windows security

after all of these steps only one thing will do the trick : " RESTART " and all begin again in few hours maximum a day.

I hope that i managed to give you a more clear picture now.

************ UPDATE **************

add the following for entries to your registry will simply fix the issue :

HKLM\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters

TcpTimedWaitDelay
REG_DWORD: 0000001e (hex)

MaxUserPort
REG_DWORD: 0000fffe (hex)

TcpNumConnections
REG_DWORD: 00fffffe (hex)

TcpMaxDataRetransmissions
REG_DWORD: 00000005 (hex)