Serious Issue Regarding AN515-42 Ryzen 5 2500 + rx560x

rahulpareek9250
rahulpareek9250 Member Posts: 119 Skilled Fixer WiFi Icon
edited November 2023 in 2019 Archives
@Acer-Manny
sir i updated to bios version 1.13 and after that the cpu clocks are stuck at 3.06ghz earlier where it used to be 3.3ghz at maximum load that is when benchmarking the cpu sir please try to fix this issue as soon as possible as many other users with same specs laptop has already posted about this issue 

Answers

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    edited August 2019
    @Acer-Manny
    sir i updated to bios version 1.13 and after that the cpu clocks are stuck at 3.06ghz earlier where it used to be 3.3ghz at maximum load that is when benchmarking the cpu sir please try to fix this issue as soon as possible as many other users with same specs laptop has already posted about this issue 

    That's true, I only Bench at 3169mhz under Stress


    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • rahulpareek9250
    rahulpareek9250 Member Posts: 119 Skilled Fixer WiFi Icon
    that's a dirty tactic used by acer to increase sales of its newer lineup i still did't believe acer did that intentionally i consider them as a good company but now none of mine or my friends laptop will be of acer
  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
    rahulpareek9250 unfortunately, this forum is not a direct portal to  Customer service or Technical support, many Acer employees read the various topics posted here and you will notice that some Acer employees interact with members when appropriate, but primarily we want the community to be a place where members can exchange their own advice and ideas (this is a peer to peer community). 

    If you need technical assistance you can go to our page https://www.acer.com/worldwide/ where you can select the country of your location and under the support tab, you can find the available service centers and technical support phone numbers.     


    https://www.acer.com/ac/en/IN/content/service-contact


    Thanks in advance,

    Acer-Manny

  • rahulpareek9250
    rahulpareek9250 Member Posts: 119 Skilled Fixer WiFi Icon
    rahulpareek9250 unfortunately, this forum is not a direct portal to  Customer service or Technical support, many Acer employees read the various topics posted here and you will notice that some Acer employees interact with members when appropriate, but primarily we want the community to be a place where members can exchange their own advice and ideas (this is a peer to peer community). 

    If you need technical assistance you can go to our page https://www.acer.com/worldwide/ where you can select the country of your location and under the support tab, you can find the available service centers and technical support phone numbers.     


    https://www.acer.com/ac/en/IN/content/service-contact


    Thanks in advance,

    Acer-Manny

    sir this is a common issue faced by many memebers after update should i try resetting the laptop to check if it fixes it?