Serious Issue Regarding AN515-42 Ryzen 5 2500 + rx560x

rahulpareek9250

@Acer-Manny
sir i updated to bios version 1.13 and after that the cpu clocks are stuck at 3.06ghz earlier where it used to be 3.3ghz at maximum load that is when benchmarking the cpu sir please try to fix this issue as soon as possible as many other users with same specs laptop has already posted about this issue 

andylb

rahulpareek9250 said:

@Acer-Manny
sir i updated to bios version 1.13 and after that the cpu clocks are stuck at 3.06ghz earlier where it used to be 3.3ghz at maximum load that is when benchmarking the cpu sir please try to fix this issue as soon as possible as many other users with same specs laptop has already posted about this issue 

That's true, I only Bench at 3169mhz under Stress

rahulpareek9250

that's a dirty tactic used by acer to increase sales of its newer lineup i still did't believe acer did that intentionally i consider them as a good company but now none of mine or my friends laptop will be of acer

Manny-Acer_Retired

rahulpareek9250 unfortunately, this forum is not a direct portal to  Customer service or Technical support, many Acer employees read the various topics posted here and you will notice that some Acer employees interact with members when appropriate, but primarily we want the community to be a place where members can exchange their own advice and ideas (this is a peer to peer community). 

If you need technical assistance you can go to our page https://www.acer.com/worldwide/ where you can select the country of your location and under the support tab, you can find the available service centers and technical support phone numbers.     

https://www.acer.com/ac/en/IN/content/service-contact

Thanks in advance,

Acer-Manny

rahulpareek9250

Acer-Manny said:

rahulpareek9250 unfortunately, this forum is not a direct portal to  Customer service or Technical support, many Acer employees read the various topics posted here and you will notice that some Acer employees interact with members when appropriate, but primarily we want the community to be a place where members can exchange their own advice and ideas (this is a peer to peer community). 

If you need technical assistance you can go to our page https://www.acer.com/worldwide/ where you can select the country of your location and under the support tab, you can find the available service centers and technical support phone numbers.     

https://www.acer.com/ac/en/IN/content/service-contact

Thanks in advance,

Acer-Manny

sir this is a common issue faced by many memebers after update should i try resetting the laptop to check if it fixes it?