black screen acer cb3-131

jamieboesiger
jamieboesiger Member Posts: 1 New User
edited November 2023 in 2019 Archives
I have a black screen on my Acer Chromebook 11. I have tried removing the battery, charging, no luck. Any suggestions?

Answers

  • billsey
    billsey ACE Posts: 31,647 Trailblazer
    If you shine a light on the screen can you see faintly the normal graphics? If so it's likely the backlight.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 97,695 Trailblazer
    edited July 2019
    This user seems to have a palliative solution, but not definitive, see: https://community.acer.com/en/discussion/comment/664107/#Comment_664107
    In addition, the users who posted in this video also have some solutions: 
    https://youtu.be/pnVJT6PyKuc
    Just took mine apart. Unhooked the battery, held power button. Hooked battery back up. And the computer came back to life.
    i just fixed my CB3-531 by holding ctrl atl power button for 11 secs and it restarted. after that if doesnt happen on its on... press power button to turn back on.
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