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black screen acer cb3-131

jamieboesigerjamieboesiger Posts: 1Member New User
I have a black screen on my Acer Chromebook 11. I have tried removing the battery, charging, no luck. Any suggestions?

FAQ & Answers

  • billseybillsey Posts: 8,232ACE Trailblazer
    If you shine a light on the screen can you see faintly the normal graphics? If so it's likely the backlight.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • egydiocoelhoegydiocoelho Posts: 35,100ACE Trailblazer
    edited July 2019
    This user seems to have a palliative solution, but not definitive, see: https://community.acer.com/en/discussion/comment/664107/#Comment_664107
    In addition, the users who posted in this video also have some solutions: 

    Just took mine apart. Unhooked the battery, held power button. Hooked battery back up. And the computer came back to life.
    i just fixed my CB3-531 by holding ctrl atl power button for 11 secs and it restarted. after that if doesnt happen on its on... press power button to turn back on.
    [Post edited to remove inappropriate or personal content -Acer-Harvey]
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

      egydiocoelho Trailblazer
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
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