I have some issues with the battery of my Acer Aspire E5-575

joel159
joel159 Member Posts: 2 New User
edited September 2023 in 2019 Archives
I've been having problems to charge my laptop since my charger stopped working, then I bought a new one and it wasn't the same size as the original (it was a really cheap charger), now I have this charger that I have to put it in really annoying postures to charge my laptop, but today the light of low battery didn't go away when I had my pc fully charged and when I tooked the charger off.
I think it may be damaged the battery or this charger is ruining my laptop.
If you need more information tell me.

Answers

  • Balatekie
    Balatekie ACE Posts: 1,353 Pioneer
    edited July 2019
    Hi!!

    @joel159

    It is always recommended to use correct charger to charge laptop. Using variant charger may not provide actual power supply to battery for charging and that might collapse the battery charging cycle and degrades battery lifespan. If you believe that your computer is under warranty, contact Acer Technical Support in your region https://www.acer.com/worldwide/ asap and report this issue. They can help you in bringing life back to your laptop. 
     :) If you think I've answered your question, please hit the Accept Answer:)