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when updating the firmware for hanging up problem , is it correct if i downloadNitro an515 52

DedigamuwaDedigamuwa Posts: 19Member

Tinkerer

edited July 28 in Nitro and Aspire Gaming
when updating the firmware for hanging up problem , is it correct if i download the latest one and instal? or does I  have to install each firmware update one by one

Best Answer

  • andylbandylb Posts: 1,034 Valued Contributor
    Accepted Answer
    when updating the firmware for hanging up problem , is it correct if i download the latest one and instal? or does I  have to install each firmware update one by one

    Just the latest one my friend, click YES if this answered your question, thankyou

    Please click "YES" to "Did this answer the question" if my answer helped solve your problem. 

    Thank you and have a blessed day  B)


«1

FAQ & Answers

  • andylbandylb Posts: 1,034Member Valued Contributor
    Accepted Answer
    when updating the firmware for hanging up problem , is it correct if i download the latest one and instal? or does I  have to install each firmware update one by one

    Just the latest one my friend, click YES if this answered your question, thankyou

    Please click "YES" to "Did this answer the question" if my answer helped solve your problem. 

    Thank you and have a blessed day  B)


  • andylbandylb Posts: 1,034Member Valued Contributor
    Let us know whether the BIOS update corrected your problem, if it didn't give us some details

    Please click "YES" to "Did this answer the question" if my answer helped solve your problem. 

    Thank you and have a blessed day  B)


  • DedigamuwaDedigamuwa Posts: 19Member

    Tinkerer

    No ,it did not correct the problem, i am pretty disappointed  and unhappy now i have  done all the thing to make this right, I was hoping to do many projects  this laptop and with this problem i cant do nothing and cant trust the machine . So anything i can do to fix the problem or any advice there to me will be very helpful , also its brand new and used by me for very small time, problem was from the beging
  • egydiocoelhoegydiocoelho Posts: 25,140ACE Trailblazer
    Could you enter the exact model of the notebook? Example an515-51-78vh.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • DedigamuwaDedigamuwa Posts: 19Member

    Tinkerer

    Nitro an515 52
  • DedigamuwaDedigamuwa Posts: 19Member

    Tinkerer

    Nitro AN 515 52lv
  • egydiocoelhoegydiocoelho Posts: 25,140ACE Trailblazer
    Can you enter the first ten numbers of partnumber? There is no model an515-52-52lv, but the model a515-51g-52lv.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • andylbandylb Posts: 1,034Member Valued Contributor
    No ,it did not correct the problem, i am pretty disappointed  and unhappy now i have  done all the thing to make this right, I was hoping to do many projects  this laptop and with this problem i cant do nothing and cant trust the machine . So anything i can do to fix the problem or any advice there to me will be very helpful , also its brand new and used by me for very small time, problem was from the beging

    You are still not telling us the EXACT nature of the problem, please be specific because "Hanging up problem" tells us nothing, what is happening? When is it happening? and what are you doing when it happens? Thankyou we need this information in order to help you

    Please click "YES" to "Did this answer the question" if my answer helped solve your problem. 

    Thank you and have a blessed day  B)


  • DedigamuwaDedigamuwa Posts: 19Member

    Tinkerer

    Snid 90493487534
  • egydiocoelhoegydiocoelho Posts: 25,140ACE Trailblazer
    OK! Edit your image by deleting snid and partnumber and leaving only the notebook model visible.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • DedigamuwaDedigamuwa Posts: 19Member

    Tinkerer

    Th problem is , when the laptop was on and i am working it suddenly  freeze without any warning , some time the screen freezes  but sometimes it turn black but it work , icant do nothing , toychpad doesn't  work neither keyboard , any comand doesn't  work but the backlight  of keyboard  works,. 
       Waiting doesn't  change anything  , so l have to press the ow power button  and off it , and it reboot nicely , andafter some time in the nest time same problem occurs
  • egydiocoelhoegydiocoelho Posts: 25,140ACE Trailblazer
    Have you tried reinstalling windows by pressing alt + f10 before the Acer logo? That way you could check if it's a problem with windows 10 or with any specific driver.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • DedigamuwaDedigamuwa Posts: 19Member

    Tinkerer

    Pressin alt f10, 
    Does it to reinstall windows need the  product key , and does it erase the  files and softwares
  • DedigamuwaDedigamuwa Posts: 19Member

    Tinkerer

    model name in the back
  • andylbandylb Posts: 1,034Member Valued Contributor
    Pressin alt f10, 
    Does it to reinstall windows need the  product key , and does it erase the  files and softwares

     It does not need the product key and select "Keep Files" from the menu you are offered, I suspect you have a 3rd party software conflict

    Please click "YES" to "Did this answer the question" if my answer helped solve your problem. 

    Thank you and have a blessed day  B)


  • DedigamuwaDedigamuwa Posts: 19Member

    Tinkerer

    But it can't  be , problem occured in the first day i bought  , 
  • andylbandylb Posts: 1,034Member Valued Contributor
    edited July 24
    It's still possible and right now this is the best advice my friend @egydiocoelho and I can give you. It is possible that it shipped with a bad version of Windows 10, after reinstalling run Windows update and let us know how it goes

    Please click "YES" to "Did this answer the question" if my answer helped solve your problem. 

    Thank you and have a blessed day  B)


  • DedigamuwaDedigamuwa Posts: 19Member

    Tinkerer

    Thank you , and can i have further more information about reinstalling windows, 
    As what might change , what affect , what I need to do that , and what would i loose if or any thing might important

  • andylbandylb Posts: 1,034Member Valued Contributor
    Just select keep files then follow the on screen prompts, you will keep all your personal files pics docs etc. but loose 3rd party software that you installed after purchase but that is easily replaced. Warning it may take several hours to do the install

    Please click "YES" to "Did this answer the question" if my answer helped solve your problem. 

    Thank you and have a blessed day  B)


  • egydiocoelhoegydiocoelho Posts: 25,140ACE Trailblazer
    Post the result here.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
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