CD Drive is undetectable...(Acer E5-575G-728J)

TF21045

The CD drive was working fine. (proof): https://www.youtube.com/watch?v=AzQ-16E-S08 (tried it 4th in a row and LED light lit up so it's was fine..)
But it wont detect in file explorer:

because i put a paper inside and i got it stuck so i'm trying to fix it and when i boot it, the drive B: (not a floppy drive) is not showing up on the explorer.exe
What is the problem?

TF21045

this isn't normal, there should be DVD labeled in Disk management but nothing. I think this isn't normal either.

TF21045

k on the picture, i meant that the DVD drive is not showing up, because the DVD goes there to the first one..

TF21045

CD drive is COMPLETELY dead, i already took it out and investigate the problem, and i put it back just like a normal and it died..
I checked the wiring, there's no problem with that, cleaned the pins, and nothing, no signs of life. I think it's DEAD

JackE

Show me a screenshot of Device Manager. Jack E/NJ

TF21045

hmmm i dunno if a CD Drive is a Disk Drive or not?

JackE

>>>because i put a paper inside and i got it stuck>>>

Device Manager has no red or yellow software driver warnings, This means that the software drivers for all the devices it detects and displays are working properly. Click on the View tab to make sure any hidden devices are also detected and displayed. If you still don't see the DVD tray, you can rest assured that it is indeed not detected. Why did you put paper on the tray? What part of the paper got stuck?  Jack E/NJ 

TF21045

JackE said:

What part of the paper got stuck?  Jack E/NJ 

the whole thing, i finally got it out by taking out the drive
aaaannnnddd it finally DIED

Proof: (it wont upload on yt)

JackE

Before you click to open the "DVD/CDROM drives" folder in DeviceManager, is there a red warning? Jack E/NJ

TF21045

it does not detect that it was plugged in
it's like it's dimmed
srsly

JackE

>>>it's like it's dimmed>>>

You mean like 'grayed' out? When you completely unplug the DVD tray, does DeviceManager  still look the same dimmed or grayed? Jack E/NJ

TF21045

it was plugged in and no dies

TF21045

and yes it's still the same

JackE

Then it's either the ODD itself or its mainboard interface. Or it's the mainboard's interface with the ODD. Without testing equipment to determine which, you can either try to replace it with a new internal ROM (~$20) or burner (~$30) drive --- or --- install a caddy (~$10) and try to run a regular 2.5" HDD or SSD. New 1TB HDDs and 250GB SSDs are only around $30 these days. I'd go the caddy route because HDDs and SSDs are much faster, more reliable and hold hundreds if not thousands of more info than even a BluRay ODD disk. Jack E/NJ        

TF21045

oof, i decide to bring it to acer then before doing anything else
cuz i would have a chance to mess up the things inside.

JackE

>>>cuz i would have a chance to mess up the things inside. >>>

You can do it just fine. Usually easy to remove and install another ODD or HDD caddy. Remove one screw on the base cover and it slides right out. What's your full model number and I'll try to post a picture for you. Jack E/NJ

TF21045

i already removed the screw through the ODD bracket

JackE

Good. Now it should just slide out. What  is you full model number and I'll try to find a picture. Jack E/NJ

TF21045

Acer E5-575G-728J

JackE

OK. If you removed the correct screw from  the bottom case like shown below, just slide the whole ODD out with your fingers. Don't be afraid. You need to pull it pretty hard with your fingers because it's plugged in to a connector with many contacts so there might be friction to overcome. Jack E/NJ

TF21045

i did it and the pins are fine but why it wont detect?