I2C HID Device Wont Start Acer Series Predator Helios 300 PH315-51-78NP

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Mauler79
Mauler79 Member Posts: 4 New User
edited November 2023 in 2019 Archives
Bought a refurbished Acer Series Predator Helios 300 PH315-51-78NP.  I decided to wipe and install Win 10 Pro.  After Installing my touchpad does not work. Device manager shows the error next to the I2C HID Device.  properties says This device is currently waiting on another device or set of devices to start. (Code 51).  I have tried uninstalling and rebooting and letting windows reinstall driver. I have gone to the support page and DL both touchpad drivers.  Synaptics says its ready to use.  Elantech driver doesn't seem to do anything.  Did update Bios to 1.26

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  • Mauler79
    Mauler79 Member Posts: 4 New User
    Answer ✓
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    Hi,
    Go to Device manager, expand System Devices, highlight and right click Intel Serial IO I2C Host controller, select properties and go to Driver tab, click Uninstall the driver, reboot and see whether it helps.
    If that doesn't help, go to Acer support site, download and install serial IO driver.Here is what is showing up under mouse in Device Manager
    https://www.acer.com/ac/en/GB/content/support-product/7603?b=1
    i did the whole uninstall before writing this post and that did not work.  I DL the driver and that got rid of that error but still have no touchpad.  
    Here is what shows up under mouse in device manager.

  • Commodore_1995#
    Commodore_1995# ACE Posts: 97,716 Trailblazer
    Answer ✓
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    The i2c hid driver is no longer in trouble, from what I saw in your photo. Have you ever tried to press fn + f7?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
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Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,106 Trailblazer
    edited July 2019
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    Hi,
    Go to Device manager, expand System Devices, highlight and right click Intel Serial IO I2C Host controller, select properties and go to Driver tab, click Uninstall the driver, reboot and see whether it helps.
    If that doesn't help, go to Acer support site, download and install serial IO driver.
    https://www.acer.com/ac/en/GB/content/support-product/7603?b=1
  • Commodore_1995#
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    Have you tried also to change the touchpad to basic inside bios firmware?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Mauler79
    Mauler79 Member Posts: 4 New User
    Answer ✓
    Options
    Hi,
    Go to Device manager, expand System Devices, highlight and right click Intel Serial IO I2C Host controller, select properties and go to Driver tab, click Uninstall the driver, reboot and see whether it helps.
    If that doesn't help, go to Acer support site, download and install serial IO driver.Here is what is showing up under mouse in Device Manager
    https://www.acer.com/ac/en/GB/content/support-product/7603?b=1
    i did the whole uninstall before writing this post and that did not work.  I DL the driver and that got rid of that error but still have no touchpad.  
    Here is what shows up under mouse in device manager.

  • Mauler79
    Mauler79 Member Posts: 4 New User
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    Have you tried also to change the touchpad to basic inside bios firmware?
    Yes I tried that as well. after switching to Basic the I2C HID does not show up in device manager.
  • Commodore_1995#
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    Does it appear as a hidden device?

    Also, I'm helping another user who owns an identical model but who is having problems switching between the intel and nvidia video card: https://community.acer.com/pt/discussion/comment/704249#Comment_704249


    Can you tell the version of your operating system and also the versions of the nvidia and intel drivers that are installed on your computer so that you can help the other user?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Mauler79
    Mauler79 Member Posts: 4 New User
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    Does not show up as hidden.  Does show up in the list.

    Here is My Win And Video is in above pic.

  • brummyfan2
    brummyfan2 ACE Posts: 28,106 Trailblazer
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    Mauler79 said:
    Hi,
    Go to Device manager, expand System Devices, highlight and right click Intel Serial IO I2C Host controller, select properties and go to Driver tab, click Uninstall the driver, reboot and see whether it helps.
    If that doesn't help, go to Acer support site, download and install serial IO driver.Here is what is showing up under mouse in Device Manager
    https://www.acer.com/ac/en/GB/content/support-product/7603?b=1
    i did the whole uninstall before writing this post and that did not work.  I DL the driver and that got rid of that error but still have no touchpad.  
    Here is what shows up under mouse in device manager.

    Hi,
    Where are you looking for Touchpad? You have another external mouse connected? The Touchpad is shown as HID Compliant mouse, you have to keep it in Advanced mode in BIOS.

  • Commodore_1995#
    Commodore_1995# ACE Posts: 97,716 Trailblazer
    Answer ✓
    Options
    The i2c hid driver is no longer in trouble, from what I saw in your photo. Have you ever tried to press fn + f7?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)