Acer predator helios 300 g3-572

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151424
151424 Member Posts: 7 New User
edited November 2023 in 2019 Archives
i have problem in predator sense its not recording the actuall fan speed its just stay in zero even in max, and when i bring my latop to repair service the fan spining but it is slow.. we tried to enable the fan speed in bios and even install the speed fan.  but my laptop is just getting hot but the fan is still in spinning slow.. do you think my laptop fan is broken?? please help me we also reinstall the predator sense but still the same.

Best Answer

  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited July 2019 Answer ✓
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    151424 if the fan its spinning slowly its most probably a hardware failure you have to get it replaced if still on warranty contact acer support if out of warranty i suggest get the part number and try to find a replacement anywhere if its a aeroblade you probably wont find it they are no available to sell only for warranty repairs you would have to get a plastic one instead also you cannot change the fan speed on bios only on an unlocked bios would probably be able to have you tried a battery power drain press by pressing the pinhole switch for 30s and let the laptop rest off for 2/3h then boot into bios and reset bios to default to see if it fixes it if this doesnt fixes it the only options it what i stated above


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


Answers

  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    Options
    151424 said:
    i have problem in predator sense its not recording the actuall fan speed its just stay in zero even in max, and when i bring my latop to repair service the fan spining but it is slow.. we tried to enable the fan speed in bios and even install the speed fan.  but my laptop is just getting hot but the fan is still in spinning slow.. do you think my laptop fan is broken?? please help me we also reinstall the predator sense but still the same.
    Have you tried to clear the dust. This would create the issue with FAN's
    Click on 'Yes' to accept my comment as answer
  • 151424
    151424 Member Posts: 7 New User
    Options
    hi rudy21 yes we clean it and we also open it.. but still the same
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited July 2019 Answer ✓
    Options
    151424 if the fan its spinning slowly its most probably a hardware failure you have to get it replaced if still on warranty contact acer support if out of warranty i suggest get the part number and try to find a replacement anywhere if its a aeroblade you probably wont find it they are no available to sell only for warranty repairs you would have to get a plastic one instead also you cannot change the fan speed on bios only on an unlocked bios would probably be able to have you tried a battery power drain press by pressing the pinhole switch for 30s and let the laptop rest off for 2/3h then boot into bios and reset bios to default to see if it fixes it if this doesnt fixes it the only options it what i stated above


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • 151424
    151424 Member Posts: 7 New User
    Options
    thankk youu for your reply by the way the technician also said that my laptop batery is already dead.. because when he try to pull out the power adapter it is shut off automatically.. do you think the batery have something to do with the fan to malfunction?? because now the technician just said to me the batery is broken or something.
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited July 2019
    Options
    151424 said:
    thankk youu for your reply by the way the technician also said that my laptop batery is already dead.. because when he try to pull out the power adapter it is shut off automatically.. do you think the batery have something to do with the fan to malfunction?? because now the technician just said to me the batery is broken or something.
    151424 Get your windows battery report to see if your battery is really faulty or not  probably might be if he said so but just get the report just to make sure and no the battery shouldnt have nothing to do with the fans if the fan is faulty it has to be also replaced


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • 151424
    151424 Member Posts: 7 New User
    Options
    thankk youu for answering. i also wondering because its just a year since i purchased this laptop.. and batery and fan already broken.. i dont have now the warranty because of leave in different country now.. how to check the battery report by the way?
    151424 said:
    thankk youu for your reply by the way the technician also said that my laptop batery is already dead.. because when he try to pull out the power adapter it is shut off automatically.. do you think the batery have something to do with the fan to malfunction?? because now the technician just said to me the batery is broken or something.
    151424 Get your windows battery report to see if your battery is really faulty or not  probably might be if he said so but just get the report just to make sure and no the battery shouldnt have nothing to do with the fans if the fan is faulty it has to be also replaced

  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    Options
    151424 said:
    thankk youu for answering. i also wondering because its just a year since i purchased this laptop.. and batery and fan already broken.. i dont have now the warranty because of leave in different country now.. how to check the battery report by the way?
    151424 said:
    thankk youu for your reply by the way the technician also said that my laptop batery is already dead.. because when he try to pull out the power adapter it is shut off automatically.. do you think the batery have something to do with the fan to malfunction?? because now the technician just said to me the batery is broken or something.
    151424 Get your windows battery report to see if your battery is really faulty or not  probably might be if he said so but just get the report just to make sure and no the battery shouldnt have nothing to do with the fans if the fan is faulty it has to be also replaced

    https://www.windowscentral.com/generate-battery-report-windows-10



    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • 151424
    151424 Member Posts: 7 New User
    Options
    xapim said: thank youu i will check my battery.. i will let you know whats the result thank youu
    151424 said:
    thankk youu for answering. i also wondering because its just a year since i purchased this laptop.. and batery and fan already broken.. i dont have now the warranty because of leave in different country now.. how to check the battery report by the way?
    151424 said:
    thankk youu for your reply by the way the technician also said that my laptop batery is already dead.. because when he try to pull out the power adapter it is shut off automatically.. do you think the batery have something to do with the fan to malfunction?? because now the technician just said to me the batery is broken or something.
    151424 Get your windows battery report to see if your battery is really faulty or not  probably might be if he said so but just get the report just to make sure and no the battery shouldnt have nothing to do with the fans if the fan is faulty it has to be also replaced

    https://www.windowscentral.com/generate-battery-report-windows-10


  • 151424
    151424 Member Posts: 7 New User
    Options
    hi after i buy new fan and the laptop is i think now is working but i cant install the predator sense please help
  • 151424
    151424 Member Posts: 7 New User
    Options
    this is what is apearing after i try to install predator sense