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2015 E15 (E5-571P-30QR) touchpad about to die!

sktn77asktn77a Posts: 12Member

Tinkerer

Hi All: 

First post.  My 2015 E15 (E5-571P-30QR) touchpad is about to die on me.  The touchpad is well worn and a thorough cleaning every hour restores function but only temporarily.  I would like to know if the touchpad is available separate from the palmrest/keyboard and, if so, how difficult is replacement?  I don't mind opening up a laptop to work on it but if there are any landmines, I like to know in advance!

Thanks in advance for any help,

Keith

FAQ & Answers

  • sktn77asktn77a Posts: 12Member

    Tinkerer

    Oh, and it's not the driver issue.
  • sktn77asktn77a Posts: 12Member

    Tinkerer

    Bump, for old time's sake....................
  • sktn77asktn77a Posts: 12Member

    Tinkerer

    Anybody........  Bueller.........  Anybody??????
  • christy1christy1 Posts: 541Ally
    Hi @sktn77a,

    Is the unit under the warranty? 
    Hit Accept if its useful.   B)
  • sktn77asktn77a Posts: 12Member

    Tinkerer

    Unfortunately not.  I think its just time to replace it.  I must confess, I don't expect these things to physically wear out after only 3-4 years.  I even get around 10 years useful life out of my other computers before they become obsolete (hardware/software).
  • christy1christy1 Posts: 541Ally
    sktn77a said:
    Unfortunately not.  I think its just time to replace it.  I must confess, I don't expect these things to physically wear out after only 3-4 years.  I even get around 10 years useful life out of my other computers before they become obsolete (hardware/software).
    Did you tried to reinstall the touchpad drivers or resetting the pc?
    Hit Accept if its useful.   B)
  • sktn77asktn77a Posts: 12Member

    Tinkerer

    Yes, I did.  I read about some issues with the touchpad drivers so I tried that first.  Also wiped the computer and reloaded everything.  Nada.  Like I said, I'm pretty sure it's a physical (hardware) issue with the touchpad.
  • christy1christy1 Posts: 541Ally
    sktn77a said:
    Yes, I did.  I read about some issues with the touchpad drivers so I tried that first.  Also wiped the computer and reloaded everything.  Nada.  Like I said, I'm pretty sure it's a physical (hardware) issue with the touchpad.
    There is an authorized part partner in our forum and hope he will contact you soon. 
    Hit Accept if its useful.   B)
  • Kev0806Kev0806 Posts: 55Member, Parts Partner Authorized Parts Partner
    @sktn77a
    Please private message me with your SNID or Serial number and I will provide you the part number and price for the part you are looking for. 
    SourceITstore.ca
    "How Can We Help?"
    Your Partners in IT
    866-414-9303
  • sktn77asktn77a Posts: 12Member

    Tinkerer

    Thanks guys, PM sent.


  • christy1christy1 Posts: 541Ally
    sktn77a said:
    Thanks guys, PM sent.


    Your welcome my friend. :) 
    Hit Accept if its useful.   B)
  • sktn77asktn77a Posts: 12Member

    Tinkerer

    Hi Kev:  PM'd the SNID last week,  did you receive it?
  • Have you tried updating the bios to see if it resolves the issue? Also, is there a function called touchpad in bios?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • sktn77asktn77a Posts: 12Member

    Tinkerer

    Thanks, yes I tried that.  Drivers are up to date, BIOS is up to date, and touchpad is enables in the BIOS.  The touchpad surface is shiny and I think the mechanism is just worn out.
  • egydiocoelhoegydiocoelho Posts: 23,206ACE Trailblazer
    edited August 13
    OK! Now I understand your question. Maybe this video will help you:


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • sktn77asktn77a Posts: 12Member

    Tinkerer

    I didn't find those particular videos when I was looking for disassembly instruction - they would have been much more helpful than the ones I did find!  I got the palmrest/keyboard off and looked at the touchpad assembly - just need to find a replacement.
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • sktn77asktn77a Posts: 12Member

    Tinkerer

    Yes, thanks, I saw that - "Out of Stock".
  • You already checked on alliexpress: https://www.aliexpress.com/item/32893907409.html
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • sktn77asktn77a Posts: 12Member

    Tinkerer

    Yes, I had.  I don't like dealing with AliExpress (they have all kinds of add-on fees and slow-as-molasses shipping) but I guess I'm getting desperate so I ordered it from them today.  I'll let you know when it arrives. 

    Don't hold your breath!

     ;) 
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