Acer Predator XB241H shuts off randomly when starting games

Ksv98
Ksv98 Member Posts: 3 New User
edited February 14 in 2019 Archives
Hello everyone. So, i've had my Acer predator XB241H for about three months now and i haven't had any problems until two days ago. When i go to start up a game, fifa 19 and forza horizon 4 for example, the monitor randomly shuts off. Sometimes it shuts off for like 2-3 seconds and sometimes it shuts down completely and gives me a "No Signal" message. The only thing i can do is to restart my pc. I've tried a few things such as making sure my drivers are up to date, having the monitors overclocking option turned off and launching the games in borderless window but it doesn't make any difference. I've also checked my temps jic and they look good. If anyone knows how to fix this or have any advice i'd be very grateful.                           
Here are my specs:
OS: Windows 10 Pro 64-bit
Cpu: Amd FX 8350
Gpu: Asus strix GTX 970 4gb
Motherboard: Gigabyte GA-970A-DS3
Ram: Ballistix Sport 16gb Dual channel DDR3 805MHz

Best Answer

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,305 Trailblazer
    edited July 2019 Answer ✓
    Have you already tested with other hdmi or dp cables? 
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Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,305 Trailblazer
    edited July 2019 Answer ✓
    Have you already tested with other hdmi or dp cables? 
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Ksv98
    Ksv98 Member Posts: 3 New User
    No, i haven't yet tried another dp cable, i've been using the one that comes with the monitor. I've read that they aren't very good quality. I'll make sure to get a new DP cable and try it out.
  • OK! Are you also plugging the monitor directly into a properly grounded socket?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Ksv98
    Ksv98 Member Posts: 3 New User
    Hi again, i've bought a new, better quality DP cable. I haven't had any problems so far. Seems like the easiest solution was the best one :). Thanks a lot for your help!
  • great. keep testing and reporting here in the community.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)