R11 can't enable Google Play Store. GMS services are unavailable.

Irony58
Irony58 Member Posts: 2 New User
edited November 2023 in 2019 Archives
I've got a brand new R11, and when I try to enable Google Play Store, it waits about a minute and then I get, "GMS services are unavailable." The thing is, I bought two of these at the same time, one for my wife. She had no problem. What am I doing wrong?

Best Answer

  • JackE
    JackE ACE Posts: 44,330 Trailblazer
    Answer ✓
    Check for ChromeOS updates in settings. You may have gotten an older brand new machine than your wife  :) Jack E/NJ

    Jack E/NJ

Answers

  • JackE
    JackE ACE Posts: 44,330 Trailblazer
    Answer ✓
    Check for ChromeOS updates in settings. You may have gotten an older brand new machine than your wife  :) Jack E/NJ

    Jack E/NJ

  • Irony58
    Irony58 Member Posts: 2 New User
    Thanks, JackE. I found that my Chromebook had ChomeOS version 56 and so I updated it to 75, which fixed the problem. My wife's machine had the exact same version, though. It turns out she had to try several times before succeeding, where it never worked for me. Who knows? Anyway, we're both all set now.

  • JackE
    JackE ACE Posts: 44,330 Trailblazer
    Congrats on your success. Jack E/NJ

    Jack E/NJ